04/2011 SDITS 2011 NetHelpDesk at
Earls Court, London...
Testimonials
"NetHelpDesk has been a revelation in our
business. The more we use the
software, the more we see uses for it, and the more we like it. We
searched hard for a suitable product but your software was well worth
waiting for. No contest."
Bill Bryant, SDS Inc, NY.
"Since implementing
NetHelpDesk our profitability has more than doubled. 100% of all work
is now billed for, and with the facility to extract data into our accounts
system admin time is kept to a minimum."
Chris Martin, Shackleton Technologies, Dundee, UK
"Many thanks for
your prompt responses and your great support. It's great to be able to
pick up the phone and speak directly to a member of your development team."
Marcy Englund, ARMC, MD, USA
"NetHelpDesk has
helped us to pass an audit for BS15000 and has provided the platform needed
to be working in an ITIL environment. An excellent product, offering
exceptional value."
Ken Holmes, Amber Valley Housing, Derby, UK
"When searching for
a help desk solution we needed a solution that was flexible and allowed us
to meet the demands of the ITIL framework. NetHelpDesk has delivered
the goods. Thanks!"
Mike Prince, Vale Royal Borough Council,
UK
Call us Now!
Online Demo
Call now and speak to a trained expert. You may also ask for a web
session where we can answer questions while you see one of our demo screens.
Welcome to
NetHelpDesk, one
of the world's leading UK based Help Desk Software solutions.
Our software has been built for the needs of IT Companies
and IT Departments.
Tailor and customise
NetHelpDesk to meet your business needs, and not the other way
around!
Main NetHelpDesk
Features:
ITIL
Ready Service Desk for Support Staff
Web Portal for
Customers/End Users to log tickets - fully customizable for branding
etc.
Full Rich Text Email Interface, including embedded images for
screenshots etc
One of
the most advanced Billing Engines in any help desk system
worldwide
One-click QuickBooks/Sage
set-up wizard, with 2-way accounts integration.
World's only ticketing system with full 2-way
Exchange MAPI Calendar Synchronisation.
World's only ticketing system with full
Rich Text Format interface, including embedded images.
We host or you host -
World's first Help Desk software vendor to publish our windows
application.
Additional NetHelpDesk Features Include:
Blackberry/iPhone/Android technician
app
Send and receive tickets via
email - with full 2-way threading.
Keeps full auditable
trail of actions.
Managerial Overview
Dashboard - with Public Display option.
Easily controlled Knowledge Base.
Asset Management with
Automatic Asset Discovery.
Technician Time
Recording, Timesheets and Calendar.
Advanced SLA Handling
with SLA Monitor for Management.
ITIL Compatible.
Integrates with Google Maps.
Easy Intuitive Design.
Process IT / HR /
Maintenance requests.
Sales Order Processing.
Supplier Contract
Management.
Reporting with Designer and Query Builder.
References
Our software is installed in over 20 countries worldwide, and being used
daily by more than 25,000 users. We have a database full of satisfied
Customers, who have given us permission to pass on their details as a
reference contact. So please, let us know your location, and we will
send you a relevant reference contact.
SIEMENS, Dubai choose NetHelpDesk!
Following on from a strong recommendation by Siemens Thailand, NetHelpDesk has been
successfully implemented for Siemens SIS Dubai. Services provided
include on-site training and implementation.
full case study to follow
So why choose NetHelpDesk?
We appreciate that by now
you have probably spent many days looking at dozens of products and are left
wondering which product to choose. Well, here are 5 reasons why
NetHelpDesk is different...
> Our support staff are Qualified Engineers and have been trained to offer you a support service that is second to none.
> We guarantee to answer all support calls within 5 rings.
> NetHelpDesk has the most simple system architecture available... no client
install required...
> Our intuitive interface is based on an 'Outlook' style meaning most users
will be instantly familiar with the navigation system.
> Our customer focused development strategy allows us to develop our system
based on the exact needs of our customers.
To find out more about the extensive range of features included in NetHelpDesk
and to see screen shots please click the link
below...
