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Powerful Support Software for:



Managed Service Providers




Schools, Colleges & Universities





Internal Departments

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help desk software powerful support software

All Modules as Standard

Unlike our competitors, we give you all modules, and all functionality, as standard. As we add new features to the product for other customers, you benefit from having the option to upgrade to the latest version at no extra cost. All you need is an up-to-date maintenance contract.

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help desk software all modules as standard

First Class Professional Services

We provide premier suppport, and our team of consultants are ready to assist in your transition to NetHelpDesk. Whether it is Implementation, Customisation, On-Site and/or Remote Training, Process Streamlining, Data Migration, or your favourite Third-Party Application Integration.

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help desk software first class professional services

Personal Dedicated Support Team

When joining NetHelpDesk, you will be assigned an Account Manager, as well as a dedicated Technician. Our team are invested in making NetHelpDesk a success, so we really do care about your business, and what is best for you. Your success is our success.

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help desk software personal dedicated support team

Customisable to any Industry

NHD can be tailored to literally any industry or company type. Some of our customer base include non-IT related companies. You can customise fields and create new tables in virtually all areas of the product, and produce bespoke web site portals for your end-users quickly.

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help desk software customisable to any industry

Integration with your chosen Apps

NHD already integrates with some of the biggest names in software, including QuickBooks, Sage, KashFlow, GFI Max, Kaseya, N-able, LabTech, LogMeIn, TeamViewer, VNC, Remote Desktop and many more. Tell us what you use, and we will help integrate it for you!

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help desk software integration with your chosen apps

Bespoke Development

No software fits your needs perfectly, most solutions will probably match 70-80% of your requirements. Tell us what you need to make NHD a 100% fit, and we will deliver. This is usually free of charge, and delivered within 28 days of an order being placed.

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help desk software bespoke development
Latest News

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help desk software twitter

Follow us on Twitter for all the latest updates and new developments.



October 2014

Items Issued via Apps.
Windows Phone App coming!

September 2014

New Smartphone Look coming!
New and Updated Guides!

August 2014

Version 9 Launched!
New Look and Features for 2014.

July 2014

New Upgrade from GUI coming!
Better transparency of changes.

June 2014

Xero Integration!
New Look NetHelpDesk

May 2014

#ChallengeNHD ramps up!
Version 9 imminent.
Successful SITS14

April 2014

Bugzilla, LabTech, N-Able.
All available as integrations.

March 2014

Kaseya Integration now available!
Plugging your RMM into HelpDesk.

February 2014

NHD Satisfaction 2014 begins!
Asking our Customers to rate us.

January 2014

New KashFlow Integration.
Billing with KashFlow from NHD!

December 2013

UTC time zone Compliance.
Support globally in their time!

November 2013

New iPhone App Functionality.
Expenses, Travel, Mileage.

October 2013

Simpler, more powerful Billing!
Redesigned and Improved!

September 2013

New Tasks Feature!
Pop-up Reminder outside tickets.

August 2013

We're Recruiting Again!
New Programmer needed.

July 2013

More migration options added!
One click import from existing.

June 2013

iPhone App V2 released.
Additional functionality on the go!

May 2013

Google Calendar Integration added.
One click Imports available too!

April 2013

GFI Max Integration added.
Customer, Sites, Notification sync!

March 2013

Office 365 Integration added.
One click Imports available too!

February 2013

NetHelpDesk 2013 on its way!
Lots of adds and enhancements!

January 2013

Release Notes on Tweets.
Improving comms with followers!

 


Online Demo

Call now and speak to a trained expert.  You may also ask for a web session of our help desk software where we can answer questions while you see one of our demo screens.
 

Help Desk Software



NetHelpDesk is one of the world's leading UK based Help Desk Software solutions. A world class ticketing system, with many features included as standard.

Download the official NetHelpDesk Brochure here:


Customisable Web, powerful Windows & market-leading Smartphone Interfaces.

E-mail, Customer Web Portal and Telephone Ticket Management for help desk.

CRM, Projects, Sales Leads, Assets, Suppliers, Timesheets, Reports, Dashboard.

Billing, Items, Contracts with combination billing, Recurring, Labour and Ad hoc.

Items & Stock Control, Quotations, Sales Orders, Purchase Orders, Consignments.

Multiple sites and multiple time zones locations UTC support.

Software for any size Business, MSPs and Education institutions help desk.

 

Software for internal departments help desk, e.g. IT, HR, Maintenance, Sales etc.


MIGRATE TO NETHELPDESK IN ONE CLICK

Move all the data from your existing solution to NetHelpDesk in just a few easy steps.

 

Migrate from ConnectWise, ManageEngine, Vivantio, AutoTask, SysAid, SalesForce...

...Ambercat, Richmond Systems, House on the Hill, all at the click of a button!

Import Customers, Sites, Users, Items, Tickets, Notes, Suppliers, Orders and more!

No extra charge for this service. Migrate from these systems FREE OF CHARGE!



UNIQUE FEATURES

Our Help Desk Software is extremely customisable to meet your business needs, and we actively develop the product around your help desk requirements.

So, you don't have to change the way your organisation works around a piece of software any more!


NetHelpDesk Help Desk Software Outlook Integration

Full 2-way Rich Text e-mail interface for help desk, with embedded images.

NetHelpDesk Help Desk Software Smartphone Apps iPhone

Free Smartphone Apps available to all Customers, with no extra charge!

NetHelpDesk Help Desk Software Calendar Integration

Full 2-way Calendar Sync with Exchange, Office 365 and Google Calendar.

    Web interfaces for End-users and Techs fully customisable to your own designs!  
 

NetHelpDesk Help Desk Software Windows Integration

Main admin interface is available as a Windows App, accessed from anywhere!

 

NetHelpDesk Help Desk Software SaaS Cloud Solution

Fully functional SaaS model on the cloud, available for Remote / Mac users.

NetHelpDesk Help Desk Software QuickBooks Integration

One click QuickBooks sync for Contracts, Items, Recurring, Labour and Ad hoc.

NetHelpDesk Help Desk Software Sage Integration

One click Sage sync for Contracts, Items, Recurring, Labour and Ad hoc.

One click KashFlow billing for Contracts, Items, Recurring, Labour and Ad hoc.

    One click Xero billing for Contracts, Items, Recurring, Labour and Ad hoc.  



What are NetHelpDesk like to work with?

Just read our testimonials from our existing Customers of our Help Desk Software further down, or contact us for references! We've had many offer to recommend us, and some are a part of our reseller partnership program.

 

NetHelpDesk Help Desk Software Siemens

NetHelpDesk Help Desk Software Intu Properties

NetHelpDesk Help Desk Software Sony Music

NetHelpDesk Help Desk Software NHS

UK, Australia,
Dubai, Thailand

UK

UK, USA, Denmark

UK

NetHelpDesk Help Desk Software LA Fitness

NetHelpDesk Help Desk Software AO Retail

NetHelpDesk Help Desk Software Britax

NetHelpDesk Help Desk Software Brewers

UK

UK

Germany

UK

NetHelpDesk Help Desk Software Hargreaves

NetHelpDesk Help Desk Software National Prescribing Service Australia

NetHelpDesk Help Desk Software Paul Smith Fashion UK

NetHelpDesk Help Desk Software ELINIA

UK

Australia

UK

UK

NetHelpDesk Help Desk Software Thales

NetHelpDesk Help Desk Software Gourmet Burger Kitchen

NetHelpDesk Help Desk Software Bolton College

NetHelpDesk Help Desk Software Gijima

UK

UK

UK

South Africa



NETHELPDESK ARE DIFFERENT?

Yes! We appreciate that by now you have probably spent a lot of time looking at many different software products for your help desk, and are left wondering which product to choose. So why choose us?

 

First Class Professional Service to all Customers, both new and existing.
Our Personal Dedicated Support Team support global customers from the UK!
Unlike our competitors, NHD gives you All Modules As Standard with no hidden costs.
    The software is Customisable to Any Industry, so not just for IT teams.  
  We offer full Integration with other Apps that you rely on to run your business.  
Our Bespoke Software team are ready to add in what you need #Challenge NHD.


Click here to find out more about the extensive range of features included in our help desk software.

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