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Powerful Support Software for:



Managed Service Providers




Schools, Colleges & Universities





Internal Departments

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All Modules as Standard

Unlike our competitors, we give you all modules, and all functionality, as standard. As we add new features to the product for other customers, you benefit from having the option to upgrade to the latest version at no extra cost. All you need is an up-to-date maintenance contract.

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First Class Professional Services

We provide premier suppport, and our team of consultants are ready to assist in your transition to NetHelpDesk. Whether it is Implementation, Customisation, On-Site and/or Remote Training, Process Streamlining, Data Migration, or your favourite Third-Party Application Integration.

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Personal Dedicated Support Team

When joining NetHelpDesk, you will be assigned an Account Manager, as well as a dedicated Technician. Our team are invested in making NetHelpDesk a success, so we really do care about your business, and what is best for you. Your success is our success.

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Customisable to any Industry

NHD can be tailored to literally any industry or company type. Some of our customer base include non-IT related companies. You can customise fields and create new tables in virtually all areas of the product, and produce bespoke web site portals for your end-users quickly.

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Integration with your chosen Apps

NHD already integrates with some of the biggest names in software, including QuickBooks, Sage, KashFlow, GFI Max, Kaseya, N-able, LabTech, LogMeIn, TeamViewer, VNC, Remote Desktop and many more. Tell us what you use, and we will help integrate it for you!

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Bespoke Development

No software fits your needs perfectly, most solutions will probably match 70-80% of your requirements. Tell us what you need to make NHD a 100% fit, and we will deliver. This is usually free of charge, and delivered within 28 days of an order being placed.

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Latest News

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http://www.nethelpdesk.com/twitter

Follow us on Twitter for all the latest updates and new developments.



April 2014

Bugzilla, LabTech, N-Able.
All available as integrations.

March 2014

Kaseya Integration now available!
Plugging your RMM into HelpDesk.

February 2014

NHD Satisfaction 2014 begins!
Asking our Customers to rate us.

January 2014

New KashFlow Integration.
Billing with KashFlow from NHD!

December 2013

UTC time zone Compliance.
Support globally in their time!

November 2013

New iPhone App Functionality.
Expenses, Travel, Mileage.

October 2013

Simpler, more powerful Billing!
Redesigned and Improved!

September 2013

New Tasks Feature!
Pop-up Reminder outside tickets.

August 2013

We're Recruiting Again!
New Programmer needed.

July 2013

More migration options added!
One click import from existing.

June 2013

iPhone App V2 released.
Additional functionality on the go!

May 2013

Google Calendar Integration added.
One click Imports available too!

April 2013

GFI Max Integration added.
Customer, Sites, Notification sync!

March 2013

Office 365 Integration added.
One click Imports available too!

February 2013

NetHelpDesk 2013 on its way!
Lots of adds and enhancements!

January 2013

Release Notes on Tweets.
Improving comms with followers!

December 2012

Calendar Integration enhanced!
Advanced feature gets even better!

November 2012

Android App Pics Released.
BlackBerry App pics to follow.

 


Online Demo

Call now and speak to a trained expert.  You may also ask for a web session of our help desk software where we can answer questions while you see one of our demo screens.

Help Desk Software



NetHelpDesk is one of the world's leading UK based Help Desk Software solutions. A world class ticketing system, with many features included as standard.

 

 

Customisable Web, powerful Windows & market-leading Smartphone Interfaces.

 
 

E-mail, Customer Web Portal and Telephone Ticket Management for help desk.

 
 

CRM, Projects, Sales Leads, Assets, Suppliers, Timesheets, Reports, Dashboard.

 
  Billing, Items, Contracts with combination billing, Recurring, Labour and Ad hoc.  
  Items & Stock Control, Quotations, Sales Orders, Purchase Orders, Consignments.  
  Multiple sites and multiple time zones locations UTC support.  
 

Software for any size Business, MSPs and Education institutions help desk.

 
 

Software for internal departments help desk, e.g. IT, HR, Maintenance, Sales etc.

 



MIGRATE TO NETHELPDESK IN ONE CLICK
 

 

Move all the data from your existing solution to NetHelpDesk in just a few easy steps.

 
 

Migrate from ConnectWise, ManageEngine, Vivantio, AutoTask, SysAid, SalesForce...

 
 

...Ambercat, Richmond Systems, House on the Hill, all at the click of a button!

 
  Import Customers, Sites, Users, Items, Tickets, Notes, Suppliers, Orders and more!  
  No extra charge for this service. Migrate from these systems FREE OF CHARGE!  



UNIQUE FEATURES

Our Help Desk Software is extremely customisable to meet your business needs, and we actively develop the product around your help desk requirements.

So, you don't have to change the way your organisation works around a piece of software any more!

 

         
 

NetHelpDesk Help Desk Software Calendar Integration

 

Full 2-way Calendar Sync with Exchange, Office 365 and Google Calendar.

 
 

NetHelpDesk Help Desk Software Outlook Integration

 

Full 2-way Rich Text e-mail interface for help desk, with embedded images.

 
 

NetHelpDesk Help Desk Software Windows Integration

 

Main interface is available as a Windows App, accessed from anywhere!

 
 

NetHelpDesk Help Desk Software SaaS Cloud Solution

 

Fully functional SaaS model on the cloud, available for Remote / Mac users.

 
 

NetHelpDesk Help Desk Software QuickBooks Integration

 

One click QuickBooks sync for Contracts, Items, Recurring, Labour and Ad hoc.

 
 

NetHelpDesk Help Desk Software Sage Integration

 

One click Sage sync for Contracts, Items, Recurring, Labour and Ad hoc.

 
  NetHelpDesk Help Desk Software Kashflow Integration   One click KashFlow billing for Contracts, Items, Recurring, Labour and Ad hoc.  
  NetHelpDesk Help Desk Software Smartphone Apps iPhone   Free Smartphone Apps available to all Customers, with no extra charge!  
         



What are NetHelpDesk like to work with?


Just read our testimonials from our existing Customers of our Help Desk Software further down, or contact us for references! We've had many offer to recommend us, and some are a part of our reseller partnership program.

 

 

NetHelpDesk Help Desk Software Siemens

NetHelpDesk Help Desk Software Intu Properties

NetHelpDesk Help Desk Software Sony Music

NetHelpDesk Help Desk Software NHS

 
 

UK, Australia,
Dubai, Thailand

UK

UK, USA, Denmark

UK

 
 

NetHelpDesk Help Desk Software Hargreaves

NetHelpDesk Help Desk Software National Prescribing Service Australia

NetHelpDesk Help Desk Software Paul Smith Fashion UK

NetHelpDesk Help Desk Software ELINIA

 
 

UK

Australia

UK

UK

 
 

NetHelpDesk Help Desk Software Thales

NetHelpDesk Help Desk Software Gourmet Burger Kitchen

NetHelpDesk Help Desk Software Bolton College

NetHelpDesk Help Desk Software Gijima

 
 

UK

UK

UK

South Africa

 



NETHELPDESK ARE DIFFERENT?

Yes! We appreciate that by now you have probably spent a lot of time looking at many different software products for your help desk, and are left wondering which product to choose. So why choose us?
 

 

Our first class professional services mean migration to NetHelpDesk is quick and pain-free.

 
 

Our Team are personally dedicated to offering high level of support to all Customers globally.

 
  We have ONE price structure, and it includes ALL features. No hidden extras!  
  Customisation features allow NHD to be easily adapted to any industry, and any company.  
 

Integrate with your favourite apps to streamline efficiency in your business from one product.

 
 

Our Development team work with you to add features; quickly and usually free of charge!

 




Click here to find out more about the extensive range of features included in our help desk software.

 

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