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April 2012

Version 7 coming soon!
Ready for Apps Integration.

March 2012

Improved TAPI Integration.
Advanced Column Viewing added.

February 2012

Improved Billing Engine
Optimised for faster invoicing.

January 2012

Advanced Timesheet Management
added, with Manager Report.

December 2011

Version 6.30 released.
New NetHelpDesk Logo unveiled.

November 2011

New Help Desk Software Guide.
QuickBooks Integration Video.

October 2011

Intuit Technical Review passed!
QuickBooks AU & NZ Compatible.

September 2011

SQL Report Builder Reports!
Greater depth help desk reporting.

August 2011

PinkVERIFY certified.
ITIL software for help desks.


 


Online Demo

Call now and speak to a trained expert.  You may also ask for a web session of our help desk software where we can answer questions while you see one of our demo screens.


Welcome to NetHelpDesk.


NetHelpDesk is one of the world's leading UK based Help Desk Software solutions. A world class ticketing system with many features included as standard:
 

   

Windows  |  Web  |  Mobile Interfaces.

 
   

E-mail, Customer Web Portal and Telephone Ticket Management for help desk.

 
   

Assets, Orders, Billing, Suppliers, CRM, Technician Timesheets, Reports, Dashboard.

 
   

Software for any size Business, MSPs and Education institutions help desk.

 
   

Software for any internal departments help desk, e.g. IT, HR, Maintenance, Sales etc.

 



UNIQUE FEATURES

Our Help Desk Software is extremely customisable to meet your business needs, and we actively develop the product around your help desk requirements.

So, you don't have to change the way your organisation works around a piece of software any more!

 

 

Full 2-way Exchange MAPI Calendar Synchronisation for Support Staff.

 
 

Full 2-way Rich Text Format e-mail interface for help desk, incl. embedded images.

 
 

Main interface is available as a Windows App, and can be accessed from anywhere!

 

 

Our SaaS model is fully functional, on the cloud, available for remote / Mac users.

 
 

One click QuickBooks sync imports Customers/Items, bills at rate or action level.

 
 

One click Sage sync imports Customers/Items, bills at rate or action level.

 



What are NetHelpDesk like to work with?


Just read our testimonials from our existing Customers of our Help Desk Software further down, or contact us for references! We've had many offer to recommend us, and some are a part of our reseller partnership program.

 

 

 
 

Australia, Dubai, Thailand

UK

UK, USA, Denmark

Bury, UK

 
 

 
 

UK

Australia

UK

UK

 
 

 
 

USA

UK

UK

South Africa

 




NETHELPDESK ARE DIFFERENT?

Yes! We appreciate that by now you have probably spent a lot of time looking at many different software products for your help desk, and are left wondering which product to choose. So why choose us?

 

 

 

We have ONE price structure, and it includes ALL features. No hidden extras!

 

 

 

We offer the same high level of support to all Customers from around the globe.

 

 

 

Used by small companies to large corporations, in many different industries.

 

   

Our Development team work with you to add features; quickly and free of charge!

 




TESTIMONIALS


We have over 17 years trading history, our help desk software is installed in over 20 countries, and is used daily by over 25,000 active users worldwide.

We have a database full of satisfied Customers, who have given us permission to pass on their details as a reference contact. They already benefit from our powerful support software everyday!

So please, let us know your location and industry, and we will happily send you a relevant reference contact.

 

 

"The software is incredible. We are so much more efficient and effective Help Desk with NetHelpDesk handling our tasks, projects, time entry, and QuickBooks billing. The only thing more impressive than the software is your programming team who are taking great care of us. They have added two options to the latest version that will make us an even better IT support company. Companies just don’t do that anymore. Your customer service level is exactly what I’m trying to accomplish at Guardian Computer. With your help, we may actually get there."

 
   

John Prejean, Guardian Computer, LA, USA

 
       
 

"When searching for a help desk solution, we needed a solution that was flexible, and allowed us to meet the demands of the ITIL framework. NetHelpDesk has delivered the goods. Thanks!"

 
   

Mike Prince, Vale Royal Council,, Winsford, UK

 
       
 

"NetHelpDesk has been a revelation in our business. The more we use this help desk software, the more we see uses for it, and the more we like it.  We searched hard for a suitable product, but your software was well worth waiting for. No contest."

 
   

Bill Bryant, SDS Inc. New York, USA..

 
       
 

"Since implementing NetHelpDesk, our profitability has more than doubled. 100% of all work is now billed for, and with the facility to extract data into our accounts system, admin time is kept to a minimum."

 
   

Chris Martin, Shackleton Technologies, Dundee, UK.

 
       
 

"I was amazed at the service and attention received from Nethelpdesk staff while we were not even a Client yet, we received excellent service and still do. The support team makes the experience easy and joyous. the helpdesk software product itself is user friendly and easy to understand, can get intricate sometimes but that’s what the support team is there for, and they do an excellent job. Keep up the good work NETHELPDESK!!!"

 
   

Errol Hendricks, Nebula, WC, SA.

 
       
 

"NetHelpDesk has helped us to pass an audit for BS15000, and has provided the platform needed to be working in an ITIL environment. An excellent product, offering exceptional value.

 
   

Ken Holmes, Amber Valley Housing, Derby, UK.

 
       

 

"Many thanks for your prompt responses, and your great support. It's great to be able to pick up the phone, and speak directly to a member of your solution development team."

 

 

 

Marcy Englund, ARMC, MD, USA.

 

       



Click here to find out more about the extensive range of features included in our help desk software.

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