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"After trialling, and even investing in a number of helpdesk systems, we were beginning to think our requirements were unusual, or maybe that our expectations were too high. We had a bad start with AutoTask, and wasted further time with a number of other systems which, on the surface at least, appeared to meet our needs.

I stumbled across NetHelpDesk, and very nearly discounted it, as it seemed too good to be true.

After a quick demo in my own time, I bombarded them with a list of questions, and a description of my ideal solution. They responded promptly, with a confident ‘yes’ to all my questions, and they backed this up with a demo to prove it.

We’ve been using the product now for several months, and unlike every other system we have tried, NetHelpDesk has kept all of its promises.

If you’re in the market for a full-featured, flexible and easy-to-use helpdesk solution, you should speak to these guys. They are far too modest about how capable their system is, support is handled directly by their own developers in the UK, and there are no hidden extras, like price premiums for the web portal and mobile apps.

The price is spot on, and it just works."

Ross Edwards, Proactive ITS, UK

I just want to thank both of you for the excellent support that I have received over the past few months while testing NetHelpDesk.

I also wanted to thank Paul and the developers for implementing the changes that I had requested even though we hadn't purchased the software yet :) It has been some of the best customer service I have ever received.

Christopher Fey, FYidoctors, Canada

"The software is incredible. We are so much more efficient and effective Help Desk with NetHelpDesk handling our tasks, projects, time entry, and QuickBooks billing.

The only thing more impressive than the software is your programming team who are taking great care of us.

They have added two options to the latest version that will make us an even better IT support company. Companies just don’t do that anymore.

Your customer service level is exactly what I’m trying to accomplish at Guardian Computer. With your help, we may actually get there."

John Prejean, Guardian Computer, LA, USA

Since we started using NetHelpDesk, it has evolved the way we work, making us more efficient, and made our clients happy as we are more responsive. Being able to view HTML emails with full formatting and pictures is great. We couldn't previously find a helpdesk system that fit our budget, and was of any use.

We're amazed that NetHelpDesk is so cost effective and ‘snazzy’. Support was excellent through the trial, and it's the same people that support you after sales.

We are very pleased with the solution, and love the way that it is constantly growing with new features to simplify the paperwork side of the helpdesk, which lets Technicians concentrate on technical issues.

Dan Walker, Cara Networks, UK

"From the outset, their team were extremely supportive as we made the transition from our old system to NetHelpDesk. Now we can accurately track our engineering support time, which has dramatically improved our billing levels!

Our Customers can finally follow their support calls online, and the customisable e-mail response function has vastly improved customer communication levels.

We are also delighted with the range of reports available, so we can quickly see how customers are utilising their support time.

We highly recommend NetHelpDesk to any organisation who requires a helpdesk solution.”

Bryan Corden, Operations Director, Deycom Computer Services, Ireland.

"When searching for a help desk solution, we needed a solution that was flexible, and allowed us to meet the demands of the ITIL framework. NetHelpDesk has delivered the goods. Thanks!"

Mike Prince, Vale Royal Council,, Winsford, UK

"NetHelpDesk has been a revelation in our business. The more we use this help desk software, the more we see uses for it, and the more we like it. 

We searched hard for a suitable product, but your software was well worth waiting for. No contest."

Bill Bryant, SDS Inc. New York, USA..

"Since implementing NetHelpDesk, our profitability has more than doubled. 100% of all work is now billed for, and with the facility to extract data into our accounts system, admin time is kept to a minimum."

Chris Martin, Shackleton Technologies, Dundee, UK.

"I was amazed at the service and attention received from NetHelpDesk staff while we were not even a Client yet, we received excellent service and still do.

The support team makes the experience easy and joyous. the helpdesk software product itself is user friendly and easy to understand, can get intricate sometimes but that’s what the support team is there for, and they do an excellent job.

Keep up the good work NETHELPDESK!!!"

Errol Hendricks, Nebula, WC, SA.

"NetHelpDesk has helped us to pass an audit for BS15000, and has provided the platform needed to be working in an ITIL environment.

An excellent product, offering exceptional value.

Ken Holmes, Amber Valley Housing, Derby, UK.

"Many thanks for your prompt responses, and your great support.

It's great to be able to pick up the phone, and speak directly to a member of your solution development team."

Marcy Englund, ARMC, MD, USA.