Escalation and Event handling are real-time aspects of NetHelpDesk.

When a significant event such as when a new request is created or a call approaches being overdue, or when a call is re-assigned, NetHelpDesk can optionally inform anyone you define. This can be just the technician dealing with the request, or his section or every technician:

When there is a change of service status escalation events are generated.

The notification can be via e-mail or a 'tool tray' icon program that sits in your tool tray waiting for escalation messages. Escalation messages are queued until received by the technician they are destined for.

Escalation messages are generated by a separate program that runs on a server.


Contact us to discuss with our team what you are looking for.