|
Does NetHelpDesk use an SQL database? |
NetHelpDesk works with
either MS SQL Server or MS Access for its
database. It uses MS ADO for the database engine, and
this allows choice of underlying database at no extra
cost.
|
|
Can data I have entered into the Trial Version be
used when I buy the full version? |
Yes. Set up NetHelpDesk exactly how you intend to use it
during the trial version, and simply carry
on using it when you buy the licensed version.
|
|
Is there a manual and demo videos? |
Yes, there is a main guide and videos included in the
cost. There is also an extensive help file, and a knowledge base containing
frequently asked
questions, which can be accessed via our Support Portal with a
login.
|
|
What type of support is available? |
For outright purchasers, we offer unlimited
free e-mail and telephone support and upgrades for the
initial 12
months following purchase.
There is a 30 % charge for this service for subsequent
years.
For monthly and annual purchasers, we offer unlimited
free e-mail and telephone support and upgrades for every
month/year purchased, no minimum contract.
|
|
How is NetHelpDesk Licensed? |
Each technician or
support person that uses NetHelpDesk must have a client
licence.
e.g. If your company has 12 support staff that
use NetHelpDesk, then each one needs a licence. You need
to purchase 10 licences and then 2 add on licences.
|
|
How often are new versions released? |
We release new major versions approximately once a year,
usually at the beginning of the second quarter. However,
our product development team work
continuously with Customers to incorporate features that they
need into the product. These are
usually done free of charge, and we release these mini
versions every
couple of months. They are available to all.
|
|
Can data be imported from our existing records/systems? |
Yes. You can import existing data from spreadsheets,
such as Customers, Sites, Users, Assets, Requests,
Actions and Suppliers.
|
