NetHelpDesk Features
Organisations that use NHD
 MSPs / IT Companies
Internal Departments
Schools / Colleges / Universities
Product Features
Features Overview
Web Interface
BlackBerry / iPhone / Android Apps
Help Desk Requests
Approval Processing
Service Level Agreements
Outlook Calendar Integration
Asset Discovery & Management
Escalation / Notifications
Service Status Monitor
Billing Engine
Reporting
Knowledge Base
Multi Tenanted
Site Diagrams
Technical Specifications
ITIL Compliance
ITIL & Pink Elephant
Incident Management
Problem Management
Change Management
Supplier Management
Migrating to NetHelpDesk
Import Functionality
NetHelpDesk Services
Developers / Integrators
Site Visits
Reseller / Partner Program
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Features
NetHelpDesk has been developed to be used in many different types of environments, including:
NetHelpDesk provides an exceptional help desk software solution for any
organisation, with a powerful Windows interface, a rich web interface and a
Blackberry/iPhone/Android interface for support personnel who need access away
from the office.
"Out of the box", NetHelpDesk is a very easy to use and intuitive help desk
software. All features are included, as standard. There are no hidden extra
costs.
Compatibility & Integration Overview:
What are the Main Features?
The main
features of NetHelpDesk, some unique to our software, are described in detail, and accessed via the menu
on the left. Feel free to explore the features, and this is by no means a
definitive list.
Call our sales team to discuss our Help Desk Software in detail, ask any
questions you may have, or arrange a web demo of all the features.
We just want a simple ticketing system, at a low cost!
Then you've come to the right place. NetHelpDesk at its core is a ticketing
system that is very low cost compared to our competitors. But as your
business grows, all the functionality is there when you need it, at no extra
cost!
Can we discuss adding a feature?
Absolutely!
If our help desk software doesn't currently do exactly what you need, our
product development team actively work with our Customers daily to add in
features that they need, usually free of charge, and release them within a
few weeks!
Do you provide Technical Implementation and Training Services?
Indeed, we do! Click on the site visits link in the menu on the left to see
all of our professional services that we offer. If you haven't got the time
or the resource, we are always happy to help.
What integration options are available?
As standard, NetHelpDesk has integration with Microsoft Outlook Calendars,
Active Directory, Intuit QuickBooks, Sage, and Google Maps. Additionally,
you can integrate your third party control software for assets, any status
monitoring software that generates e-mail notifications, and even create
tickets if no e-mail is received from that software!
How easy is it to migrate to NetHelpDesk? We have lots of data to
transfer!
Very easy. We already offer a built-in import facility within NetHelpDesk,
and if you need a complex data import, just speak with one of our team, who
can assist with this.
We feel that the best way to find out if NetHelpDesk is right for you is to
simply ask us. We want you to find the best solution for you, so we're happy
to help wherever we can, and if it's not right for you, we will say so! We
promise you that!
Contact us to discuss with our team what you are
looking for.
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