07/2010
Version
Release
NetHelpDesk version 5.22 is released...
03/2010Version
Release
NetHelpDesk version 5.15 is released...
Testimonials
"NetHelpDesk has been a
revelation in our
business. The more we use the
software, the more we see uses for it, and the more we like it.
We
searched hard for a suitable product but your software was well worth
waiting for. No contest."
Bill Bryant, SDS Inc, NY.
"Since
implementing
NetHelpDesk our profitability has more than doubled. 100% of
all work
is now billed for, and with the facility to extract data into our accounts
system admin time is kept to a minimum."
Chris Martin, Shackleton Technologies, Dundee, UK
"Many
thanks for
your prompt responses and your great support. It's great to be
able to
pick up the phone and speak directly to a member of your
development team."
Marcy Englund, ARMC, MD,
USA
"NetHelpDesk has
helped us to pass an audit for BS15000 and has provided the platform
needed
to be working in an ITIL environment. An excellent product,
offering
exceptional value."
Ken Holmes, Amber Valley
Housing, Derby, UK
"When
searching for
a help desk solution we needed a solution that was flexible and
allowed us
to meet the demands of the ITIL framework. NetHelpDesk has
delivered
the goods. Thanks!"
Mike Prince, Vale Royal
Borough Council,
UK
Online Demo
Call now and speak to a trained expert. You may also ask for a
web
session where we can answer questions while you see one of our
demo screens.
Welcome to
NetHelpDesk, the leading help desk software solution
in Tanzania.
Our software is ideal for many support
environments including IT Companies, IT Departments, Schools,
Maintenance, HR etc
New in July
2010...
NetHelpDesk now one of
few systems Worldwide with a direct
Exchange Calendar interface for syncing with
iPhone/Blackberry
NetHelpDesk launches
new 100% hosted option in addition to regular on
-site install
product
NetHelpDesk adds
native SMS/Texting
functionality
NetHelpDesk Features...
Web Portal for
customers/staff to log tickets
Web Portal for remote
support staff (incl. PDA/Blackberry access)
Receive tickets via
email - with full threading
Managerial Overview
Dashboard - with Public Display
option
Knowledge Base
Asset Management with
Automatic Asset Discovery
Technician Time
Recording and Calendar
Advanced SLA Handling
with SLA Monitor for Management
ITIL Compatible
Easy Intuitive Design
Process IT / HR /
Maintenance requests
Sales Order Processing
Supplier Contract
Management
Reporting with
Designer and Query Builder
Billing - Integrates
with QuickBooks / Sage / ACT!
References
Our software is installed in over 20 countries worldwide and is being
used
daily by more than 25,000 users. We have a database full of
satisfied
customers who have given us permission to pass on their details as a
reference contact. So please let us know your location and we
will
send you a relevant reference contact.
So why choose NetHelpDesk?
We appreciate that by now
you have probably spent many days looking at dozens of products and
are left
wondering which product to choose. Well, here are 5 reasons
why
NetHelpDesk is different...
> Our support staff are Qualified Engineers and have been trained
to offer you a support service that is second to none.
> We guarantee to answer all support calls within 5 rings.
> NetHelpDesk has the most simple system architecture available...
no client
install required...
> Our intuitive interface is based on an 'Outlook' style meaning most
users
will be instantly familiar with the navigation system.
> Our customer focused development strategy allows us to develop
our system
based on the exact needs of our customers.
SIEMENS DUBAI choose NetHelpDesk to support their
customers...
Following a lengthy tendering process, NetHelpDesk was selected as
the
preferred vendor...
full case study to follow
To find out more about the extensive range of features
included in NetHelpDesk
and to see screen shots please click the link
below...
