Product Features

 

Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

 

Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development

 

Mobile Access


Technician Web Portal

iPhone App

Android App

BlackBerry App

Web-enabling & SaaS

 

Product Features


Features Overview

Migrating to NetHelpDesk

Help Desk Requests

E-mail Integration

Dictionaries & Spell Check

End-User Web Portal

Link your Existing Portal

Outlook Calendar Integration

CRM

Escalation / Notifications

Knowledge Base

Service Level Agreements

Reports & Dashboards

Bugzilla Integration

 

Asset Management


Asset Discovery & Management

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Service Status Monitoring

 

Advanced Features


Work Flows & Templates

Qualifications Matching

Approval Processing

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Item & Stock Control

Multi Tenancy

Site Diagrams

 

Billing & Invoicing


Billing Engine

Contract Management

QuickBooks Integration

Sage Integration

KashFlow Integration

Timesheets

 

ITIL Compliance


ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

 

NetHelpDesk Services


Import Functionality

Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software via your Android Smartphone


The Android app is available on Google Play / Android Market for you and your team to use completely free of charge. You can even test all of its features during your trial period..

Android app on Google Play


 

   
   
   
   
   



Whilst on the move, you will be able to add new tickets, update existing ones, contact your end-users, look up details on your Customer, Site, End-Users, Assets and capture multiple Technician and End-User signatures on the touch-screen.

 

  Work offline - Only help desk app that allows you to carry on working offline  
  Locally stored database in your Phone - Refresh just the latest data on the go.  
  Add New Tickets for your Customers  
  See Unassigned Tickets for your Customers  
  View Your Own Tickets for your Customers  
  Respond to, and Update Existing Tickets for your Customers  
  View Assets for your Customers  
  Access Customers, Sites & End-user details and notes.  
  View and filter Customer, Sites & End-User specific tickets.  
  Capture and upload Multiple End-users Signatures  
  Capture and upload Multiple Customer Signatures  
  Capture and upload photographs to tickets.  
  See Date Occurred, Call Status, and notes added by your team  
  E-mail your End-user straight from their details.  
  Call your End-user straight from their details.  
  Capture your Technician's time on the ticket, and assign charge rates, where necessary.  
  Update your End-users by sending copies of the notes you add by e-mail.  
  Plot Customer locations on Maps integration  
  Plot Technician's locations from their GPS Coordinates sent from handset back to main DB.  
  View Customers' site details straight from the ticket.  
  Technicians can submit their expenses through against tickets.  
  Technicians can submit journey travel time, vehicle and mileage.  
  Technicians can submit time usage that may be outside tickets.  
  Lock access to your Customer list, if not necessary for your Technicians to have access.  
  Prompt to Log Text Message or Phone Call to existing ticket, or create new ticket.  


And much more. If there are any features you would like to see added to our help desk software to be used with your Android device, just let us know.

Contact us to discuss with our team what you are looking for.

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