Product Features

 

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Features Overview

 

Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development

 

Mobile Access


Technician Web Portal

iPhone App

Android App

BlackBerry App

Web-enabling & SaaS

 

Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

 

Standard Features


Help Desk Requests

Easy Transparent Upgrades

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

 

Next Level Features


Timesheets

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

 

Advanced Features


Asset Discovery & Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

"Quotes Thru Bill"

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

 

NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

Help Desk Software Android App for Smartphones


The Android app is available on Google Play / Android Market for you and your team to use completely free of charge. You can even test all of its features during your trial period. Click the icon below to download now!

The Android app was requested after the successful launch of the iPhone Smartphone app, and we have delivered industry leading functionality for both that we have not yet discovered in other apps in the market.

 


Here are some more screenshots of the application for you to view:
 

   
View All Tickets Assigned to You Capture Client Signatures against Work
   
View All Ticket Detail and Add Actions View All Outstanding Unassigned Tickets
   
Plot Customer's Location on Google Maps View All Asset Detail including Custom Data
   
View all Site Data including Notes Capture Tech Time Not Against Tickets
   
Take Photos of Work Carried Out Add Expenses Incurred at any time.


Whilst on the move, you will be able to add new tickets, update existing ones, contact your end-users, look up details on your Customer, Site, End-Users, Assets and capture multiple Technician and End-User signatures on the touch-screen.
 

  Work offline - Only help desk app that allows you to carry on working offline.  
  Locally stored database in your Phone - Refresh just the latest data on the go.  
  Add New Tickets for your Customers.  
  See Unassigned Tickets for your Customers.  
  View Your Own Tickets for your Customers.  
  Respond to, and Update Existing Tickets for your Customers.  
  View full Assets detail for your Customers  
  Access Customers, Sites & End-user details and notes.  
  View and filter Customer, Sites & End-User specific tickets.  
  Capture and upload Multiple End-users Signatures.  
  Capture and upload Multiple Customer Signatures.  
  Capture and upload photographs to tickets.  
  See Date Occurred, Call Status, and notes added by your team.  
  E-mail your End-user straight from their details.  
  Call your End-user straight from their details.  
  Capture your Technician's time on the ticket, and assign charge rates, where necessary.  
  Update your End-users by sending copies of the notes you add by e-mail.  
  Plot Customer locations on Maps integration.  
  Plot Technician's locations from their GPS Coordinates sent from handset back to main DB.  
  View Customers' site details straight from the ticket.  
  Technicians can submit their expenses through against tickets.  
  Technicians can submit journey travel time, vehicle and mileage.  
  Technicians can submit time usage that may be outside tickets.  
  Lock access to your Customer list, if not necessary for your Technicians to have access.  
  Prompt to Log Text Message or Phone Call to existing ticket, or create new ticket.  


Our product has developed over many years based on Customer feedback, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.

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