Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

Advanced Approval Processing System


NetHelpDesk has an advanced built-in approval facility.

Features / Benefits Include:
 
Request approval from department head.
Request approval from customer.
Request post-implementation approval from end user.
Request ad-hoc approval.
Request Approval by CAB with voting system.
Setup a multi step approval sequence.
Define Approval Rules - Only request approval if certain criteria matched.
Approve / Reject directly via email.
Different stages of Approval. (e.g. Pre-Implementation, Implementation, Acceptance Testing etc.)


Contact us to discuss with our team what you are looking for.
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