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Vendor Comparison Grid |
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 |
 |
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Call
logging via email |
ü |
ü |
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Automatic email notifications |
ü |
ü |
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Automatic call escalation |
ü |
ü |
|
Web
portal for end users |
ü |
ü |
|
Web
portal for technicians |
ü |
ü |
|
PDA
Interface for remote users |
ü |
û |
|
Command line utility (e.g. ping) |
ü |
û |
|
PC
hardware and software auditing |
ü |
ü |
|
Network Diagramming Tool |
ü |
û |
|
Purchasing System |
ü |
ü |
|
Stock Control System |
ü |
ü |
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Documentation Organiser |
ü |
ü |
|
Training Organiser |
û |
ü |
|
Windows authentication login |
ü |
ü |
|
Sync
with Active Directory |
ü |
û |
|
Import Users from Spreadsheet |
ü |
û |
|
Import Devices from Spreadsheet |
ü |
û |
|
No Client installation required |
ü |
û |
|
Knowledgebase for technicians |
ü |
ü |
|
Knowledgebase for end users |
ü |
ü |
|
Pre-defined customizable reports |
ü |
ü |
|
Status Map |
ü |
û |
|
Service Status Reporting |
ü |
û |
|
Track non-billable time + mileage |
ü |
û |
|
Invoicing Assistance |
ü |
û |
|
System Tray Instant Alerts |
ü |
û |
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Support response within 24hr |
ü |
ü |
|
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