Direct Exchange Calendar Integration (possibly the worlds only system with this feature!

Allow end users to log in using Windows authentication to web portal to log and maintain tickets.

Import End Users and their details from your Active Directory or Excel spreadsheet.

Asset discovery and management, integrated with your LogMeIn, VNC etc to remote in.

Approval processing for tickets to Change Advice Board, or nominated end user etc.

Completely customizable web interface screen for end users.

SLA Management to monitor response and/or fix times to improve department efficiency.

Monitor time spent on tickets by Technician with reporting and timesheet overview functionality.

Integrates with Monitoring systems.

Customise tickets to capture unique custom field info, for non-IT departments.

Allow Customers to log tickets via web, email or phone.

Customisable categories, request types, actions, custom fields, ticket feature visibility.

Extensive notification functionality.

Make actions private to your team, so end users never see communication via web portal.

Full 2-way Rich Text e-mail interface, including embedded images.

Control Admin/Technician access, so your support staff can only do what you need them to.