Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

Multi Tenancy


NetHelpDesk is a multi-tenanted system allowing MSPs to provide access to contractors.  The system is also ideal if different levels of support are provided by different organisations.


Features / Benefits Include:

 

Control Customer Permissions.

Maintain a separate set of email templates for each organisation.

Maintain separate web portals.

Maintain separate e-mail addresses.



Contact us to discuss with our team what you are looking for.

Copyright © NetHelpDesk 1994-2011