Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

NetHelpDesk Reporting


NetHelpDesk has reporting functionality.

Features / Benefits Include:
Canned Standard Reports.
Query Builder for custom reports.
Report Layout Designer Tool.
Statistics program for data analysis using charts/tables.
Full Screen List-view Mode.
Key-Stats screen with Full Screen option.
Schedule reports to be emailed to staff/customers.
Comprehensive Monthly Reporting for Customers.
Technician analysis reports with utilization ratios.
Multi-Chart Dashboard feature with Full Screen option.


Contact us to discuss with our team what you are looking for.
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