Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

NetHelpDesk Reseller Program


As our customers build up their own expertise on how to use NetHelpDesk, it makes sense that we offer a facility for them to sell the system onto their own customer base. 

NetHelpDesk is extremely versatile and can be put into many support environments including HR departments, Carpentry Businesses, Property companies etc.  Basically, our customizable Request Type entity allow the system to be applied to any issue tracking environment.

The NetHelpDesk Reseller Program has the following features/benefits:


Software at Discounted Rates.

Branded Product - Call it ABC HelpDesk.

Provides revenue streams by offering consultancy/L1 support.

Customizable Request Type Entity with unlimited Custom Fields.

Prioritised Access to Development Path.

Translation Facility.


Contact us to discuss with our team what you are looking for.

Copyright © NetHelpDesk 1994-2011