Product Features

 

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NetHelpDesk Interfaces

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Migrating to NetHelpDesk

Features Overview

 

Unique Selling Points


Professional Services

Personal Support Team

All Modules as Standard

Customisation

Integration with Apps

Bespoke Development

 

Mobile Access


Technician Web Portal

iPhone App

Android App

BlackBerry App

Web-enabling & SaaS

 

Organisations Type


MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities

 

Standard Features


Help Desk Requests

Sections and Technicians

Request Types and Forms

Custom Action Buttons

Categorisation

Queue Management

Populate Legacy Data

Dictionaries & Spell Check

Working Offline

E-mail Integration

Escalation / Notifications

Column Selection & Filters

Knowledge Base

End-User Web Interface

Link your Existing Portal

Basic Projects

Documents Management

Simple Disaster Recovery

 

Next Level Features


Timesheets

Reports & Dashboards

Calendar Integration

Service Level Agreements

CRM

Sales Opportunities and Leads

Work Flows & Templates

Qualifications Matching

Approval Processing

ITIL and Pink Verify

Incident Management

Problem Management

Change Management

Project Management

Supplier Management

Financial Management

Service Desk Management

Service Asset and Config

Release and Deployment

Service Catalogue

Service Level Management

Event Management

Availability Management

Multi Tenancy

Google Maps Integration

Expenses Tracking

Journey Tracking

Closure Procedure and Surveys

 

Advanced Features


Asset Discovery & Management

Service Status Monitoring

GFI Max Integration

Kaseya RMM Integration

N-able RMM Integration

Labtech RMM Integration

Item & Stock Control

Quotation Processing

Sales Orders Processing

Purchase Orders Processing

Contract Management

Billing Engine

QuickBooks Integration

QuickBooks Online Integration

Sage Integration

Xero Integration

KashFlow Integration

Bugzilla Integration

 

NetHelpDesk Services


Technical Specifications

Developers / Integrators

Reseller / Partner Program

NetHelpDesk Reseller / Partner / Affiliate Program


As our customers build up their own expertise on how to use NetHelpDesk, it makes sense that we offer a facility for them to sell the system onto their own customer base. 

NetHelpDesk is extremely versatile, and can be put into many support environments including HR departments, Carpentry Businesses, Property companies, the list goes on and on.
 



Basically, our customizable Request Type and Action Button, Categories, Custom Fields and so on, allow the system to be applied to anywhere that needs to track a topic, from conception to archive.

NetHelpDesk partners with organisations from both a technology and business perspective. The goal of these alliances is to fuel innovation, drive technology and industry leadership, and broaden the market opportunity. It also adds value to the NetHelpDesk brand, and our related services, that is reflected in our partners' respective offerings.

Standard NetHelpDesk Reseller Program

The standard program is for those who want to sell NetHelpDesk to their Customers, but want NetHelpDesk to support them, Essentially, working as a reference point, as your Customers trust you and your team, and have little information on NetHelpDesk.

Some of the benefits include:

 

  Purchase NetHelpDesk Licences at Discounted Rates, to resell at whatever price you like.  
  Or sell at RRP, but have percentage (%) reduction in Support Renewal, or Additional Licences.  
  Customizable Request Type Entity with unlimited Custom Fields they can use.  
  Prioritised Access to the NetHelpDesk Development Path.  
  Translation Facility for the web portal, for Customers using different languages.  



White Label Reseller Program

We also have a White Label NetHelpDesk option for resellers. The idea is that you become experts in NetHelpDesk, and are able to provide 1st level support to the Customers you sell NetHelpDesk to.

You sell to your Customers, but purchase the licences from us, as a good discounted price.

As well as the benefits of the standard program, it can also provide additional revenue streams by offering Consultancy / Level 1 support.

It allows you to rebrand NetHelpDesk under your own product name, and have your own splash screens and icons. All the great benefits of NetHelpDesk, with your corporate image.

Contact us to discuss with our team what would work for your Customers.

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