06/2009
Service Desk Show
NetHelpDesk attend show at Earls Court, London
04/2009Version Release
NetHelpDesk version 5.00 is released...
Testimonials
"NetHelpDesk has been a revelation in our
business. The more we use the
software, the more we see uses for it, and the more we like it. We
searched hard for a suitable product but your software was well worth
waiting for. No contest."
Bill Bryant, SDS Inc, NY.
"Since implementing
NetHelpDesk our profitability has more than doubled. 100% of all work
is now billed for, and with the facility to extract data into our accounts
system admin time is kept to a minimum."
Chris Martin, Shackleton Technologies, Dundee, UK
"Many thanks for
your prompt responses and your great support. It's great to be able to
pick up the phone and speak directly to a member of your development team."
Marcy Englund, ARMC, MD, USA
"NetHelpDesk has
helped us to pass an audit for BS15000 and has provided the platform needed
to be working in an ITIL environment. An excellent product, offering
exceptional value."
Ken Holmes, Amber Valley Housing, Derby, UK
"When searching for
a help desk solution we needed a solution that was flexible and allowed us
to meet the demands of the ITIL framework. NetHelpDesk has delivered
the goods. Thanks!"
Mike Prince, Vale Royal Borough Council,
UK
Online Demo
Call now and speak to a trained expert. You may also ask for a web
session where we can answer questions while you see one of our demo screens.
Welcome to NetHelpDesk, a
help desk solution specifically designed for organisations
supporting customers e.g. IT Support Companies. Here
is a summary of why our system is ideal for the Customer focused
organization and especially customers wishing to integrate with
Sage Accounts...
NetHelpDesk Features...
Web Portal for
customers to log tickets
Web Portal for remote
support staff (incl. PDA/Blackberry access)
Receive tickets via
email - with full threading
Allow customers to place
orders for items such as PCs etc
Automatically schedule
reports to be emailed to customers
Allow customers to see
a contract summary via web
Managerial Overview
Dashboard - with Public Display option
Knowledge Base - with
customer faq option
Asset Management with
Automatic Asset Discovery
Technician Time
Recording and Calendar
Advanced SLA Handling
with SLA Monitor for Management
ITIL Compatible
Easy Intuitive Design
Process CRM requests
Sales Order Processing
Supplier Contract
Management
Reporting with
Designer and Query Builder
Billing - Integrates
with Quickbooks/Sage
References
Our software is installed in over 20 countries worldwide and is being used
daily by more than 25,000 users. We have a database full of satisfied
customers who have given us permission to pass on their details as a
reference contact. So please let us know your location and we will
send you a relevant reference contact.
So why choose NetHelpDesk?
We appreciate that by now
you have probably spent many days looking at dozens of products and are left
wondering which product to choose. Well, here are 5 reasons why
NetHelpDesk is different...
> All our support staff are Level 3 Engineers or above and have been trained to offer you a support service that is second to none.
> We guarantee to answer all support calls within 5 rings.
> NetHelpDesk has the most simple system architecture available... no client
install required...
> Our intuitive interface is based on an 'Outlook' style meaning most users
will be instantly familiar with the navigation system.
> Our customer focused development strategy allows us to develop our system
based on the exact needs of our customers.
SIEMENS DUBAI choose NetHelpDesk to support their customers...
Following a lengthy tendering process, NetHelpDesk was selected as the
preferred vendor...
full case study to follow
To find out more about the extensive range of features included in NetHelpDesk
and to see screen shots please click the link
below...
