Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

Integration Options


At NetHelpDesk, we make it easy to integrate with other database systems.  We have a variety of options when it comes to integrating:

 

Formatted Email Interface

Incoming XML Interface - create tickets via XML file

Create tickets via NHD Web Service

Call external Web services from with in NHD

Full Bespoke Development team available to work on your project



If you would like to discuss integration options further, please contact us and we'll be delighted to assist.

Contact us to discuss with our team what you are looking for.

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