Product Features
Organisations that use NHD
 MSPs / IT Companies
Internal Departments
Schools / Colleges / Universities
Product Features
Features Overview
Web Interface
BlackBerry / iPhone / Android Apps
Help Desk Requests
Approval Processing
Service Level Agreements
Outlook Calendar Integration
Asset Discovery & Management
Escalation / Notifications
Service Status Monitor
Billing Engine
Reporting
Knowledge Base
Multi Tenanted
Site Diagrams
Technical Specifications
ITIL Compliance
ITIL & Pink Elephant
Incident Management
Problem Management
Change Management
Supplier Management
Migrating to NetHelpDesk
Import Functionality
NetHelpDesk Services
Developers / Integrators
Site Visits
Reseller / Partner Program
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On-Site Visits
Due to the complex nature of service desk implementations, it
may be that you would like a site visit to make the implementation of your
new system smoother. It may also allow you to ensure you are getting
the most out of the system.
Our Implementation team travel worldwide to implement NetHelpDesk.
Some recent destinations include Rwanda, Suriname, India, Dubai, so wherever
you are we can implement on-site for you. And with our subsidised
implementation pricing, it typically costs you little extra, if any, than
the standard licensing fees.
A Site Visit would
typically consist of:
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Planning |
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Installation |
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Configuration with 1 to 1 Admin Training |
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Technician
Training |
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ITIL Best
Practice Advice |
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General Service Desk
Best Practice Advice |
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Walk Through Scenarios
- Email/Web/Phone etc |
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Go-Live Period
Assistance - Use our template user instructions etc |
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Debrief |
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Prioritised Influence
to Development Roadmap |
If you would like to arrange for a site visit please
contact us and we'll be delighted to
assist.
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