NetHelpDesk Customers
Latest News
 10/2011
Intuit Review Passed!
We passed the Intuit Technical Review!
08/2011
PinkVERIFY Certified!
We're now certified by the PinkVERIFY program!
Testimonials
Online Demo
Call now and speak to one of trained team members, and we can book you in
for a web demonstration, where we can answer questions while you see one of our screens.
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Welcome to NetHelpDesk, one of the world's leading Help Desk Software solutions.
We have over 17 years trading history, and over 25,000 active users
worldwide.
Our software has been built for the needs of IT Companies and IT Departments.
You can tailor and customise NetHelpDesk to meet your business needs! |
Main NetHelpDesk Features:
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ITIL Ready Service Desk for IT Companies, IT Departments, Schools, Colleges, Universities. |
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Full Rich Text Format E-mail interface, including embedded images for screenshots etc. |
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On-premises Windows Application or 100% SaaS web-based solution, your choice. |
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Web Portal for Customers/End Users to log tickets - fully customizable for branding etc. |
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One of the most advanced Billing Engines in any help desk system worldwide. |
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One-click QuickBooks/Sage set-up wizard, with 2-way accounts integration. |
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World's only ticketing system with full 2-way Exchange MAPI Calendar Synchronisation. |
Additional NetHelpDesk Features Include:
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Blackberry/iPhone/Android technician app. |
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Send and receive tickets via email - with full 2-way threading. |
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Keeps full auditable trail of actions. |
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Managerial Overview Dashboard - with Public Display option. |
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Easily controlled Knowledge Base. |
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Asset Management with Automatic Asset Discovery. |
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Technician Time Recording, Timesheets and Calendar. |
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Advanced SLA Handling with SLA Monitor for Management. |
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ITIL Compatible. |
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Integrates with Google Maps. |
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Easy Intuitive Design. |
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Process IT / HR / Maintenance requests. |
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Sales Order Processing. |
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Supplier Contract Management. |
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Reporting with Designer and Query Builder. |
References
Our software is installed in over 20 countries worldwide, and being used daily by more than 25,000 users.
We have a database full of satisfied Customers, who have given us permission to pass on their details as a reference contact.
So please, let us know your location, and we will send you a relevant reference contact.
SIEMENS, Dubai choose NetHelpDesk!
Following on from a strong recommendation by Siemens Thailand, NetHelpDesk has been successfully implemented for Siemens SIS Dubai.
Services provided include on-site training and implementation.
Full case study to follow.
So why choose NetHelpDesk?
We appreciate that by now, you have probably spent many days looking at dozens of products and are left wondering which product to choose.
Well, here are 5 reasons why NetHelpDesk is different...
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Our support staff are Qualified Engineers and have been trained to offer you a support service
that is second to none. |
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We guarantee to answer all support calls within 5 rings. |
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NetHelpDesk has the most simple system architecture available... no client
install required... |
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Our intuitive interface is based on an 'Outlook' style meaning most users
will be instantly familiar with the navigation system. |
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Our customer focused development strategy allows us to develop our system
based on the exact needs of our customers. |
To find out more about the extensive range of features included in
NetHelpDesk and to see screen shots please click the link below...
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