Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

Knowledge Base


Once a problem has been resolved, it is important to make any knowledge that has been acquired by the support staff available to all. The knowledge shouldn't just be retained by one person, but should be shared by all current and future staff.

The NetHelpDesk knowledge base software integrates with the rest of NetHelpDesk to make it easy for a support person to add new entries and look up existing entries. It is based on simple, full text indexing of the entire knowledge base entry, not just on keywords.

Links to external documents and web sites can be added to the knowledge base. Each entry is assigned a review date (based on a user defined interval), that allows the information to be reviewed an if necessary amended periodically. This information can be published selectively via the WEB interface to end users.


Contact us to discuss with our team what you are looking for.

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