Product Features
 Features
Overview
Help
Desk Requests
Site
Diagrams
Service
Status
Knowledge
Base
Change
Management
Service
Level Agreements
Escalation
Web
Interface
Technical
Specifications
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Knowledge Base
Once a problem has been resolved it is important to make any knowledge that
has been acquired by the support staff available to all. The knowledge
shouldn't just be retained by one person, but should be shared by all
current and future staff.
The NetHelpDesk knowledge base software integrates with the rest of
NetHelpDesk to make it easy for a support person to add new entries and look
up existing entries. It is based on simple, full text indexing of the entire
knowledge base entry, not just on keywords.
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Knowledge Base
Screenshot
(click to enlarge)
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Links to external documents and web sites can be added to the knowledge
base. Each entry is assigned a review date (based on a user defined
interval), that allows the information to be reviewed an if necessary
amended periodically. This information can be published selectively via the
WEB interface to end users.
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