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April 2008
Nethelpdesk Version 4.52 is released.
New features include a data migration module to assist with transfer of data
from other systems. As more organisations have been moving to Nethelpdesk
from other applications we decided to ease the migration process by
developing a migration tool.
We now have French and Dutch web programs to add to the many other languages
we support.
In response to customer demand, Nethelpdesk now tracks response times in
addition to fix by times.
December 2007
Nethelpdesk Version 4.44 is released.
New features include an incoming TAPI facility to allow the main Nethelpdesk
screen to be synchronized with the incoming telephone caller. In
addition, the user interface has been improved and there are now more user
definable fields available.
June 2007
Nethelpdesk Version 4.32 is released.
New features include enhanced payment processing, improved technician
planner module, Quickbooks integration, improved SLA handling and much more.
June 2007
Quickbooks integration.
Nethelpdesk has teamed up with Quickbooks to provide a link directly into
Quickbooks Accounts, allowing for the automatic creation of invoices.
This strengthens Nethelpdesk's position as a single integrated system used
to manage your entire IT business.
December 2006
Nethelpdesk Version 4.28 is released.
Already having among the highest functionality in the market we decided to
dedicate a team of professionals to the task of improving the user
interaction experience. We now have the easiest to use system we have
ever developed while maintaining easy access to all the most commonly used
features.
November 2006
Sage integration.
Nethelpdesk has teamed up with Sage to provide a link directly into Sage
Accounts, allowing for the automatic creation of invoices. Development
commenced on 14th November 2006 and we are aiming for launch on the 31st
January 2007.
August 2006
Nethelpdesk Version 4.20 is released.
The amendments include an improved user interface making it even easier to
navigate around the system and providing an even more enjoyable experience
while using the software. Other additions include a stop/start
timer to enhance time tracking capabilities.
July 2006
Nethelpdesk is launched in the Italian market. With its localized
edition and Milan based support centre, we are now able to offer a market
beating help desk solution to customers throughout Italy. Please visit
our Italian web demo page to try out our
Italian module.
The next phase of the internationalisation will see the product rolled
out in Germany, Hungary and the Baltic.
April 2006
Nethelpdesk Version 4.15 is released.
The amendments include:
Additional level to client/area/site hierarchy,
User definable fields per request / per client,
CC Emails, email direct using own email client,
TAPI interface for autodialing / VOIP,
Multiple working day definition,
Cross reference requests and clear all in one step,
End users can add progress notes to an existing request.
January 2006
Work has commenced on the development of foreign language editions of
Nethelpdesk.
The translation phase will see the core product and the web interface
translated into several foreign languages, including French, Spanish and
German. The web interface will be the first multi-language module to
be brought to market. The roll out date set for the Spanish edition
has been set as 10 November 2005. Other language editions can be
expected shortly after.
December 2005
NetHelpDesk Version 4.11 is released.
The amendments include:
Ability to have a pool of hours, per period, per client. The pool of unused
hours optionally carries over. A new report shows how many hours are left
per client.
You can now set up recurring daily / morning requests which are
automatically created for tasks which you need to tick off and audit.
Add documents via the existing document wizard to individual devices,
requests, and knowledge base entries. Ability to set the default and unknown
values for the estimate field on new requests. Track non-billable time as
well as the billable time.
End users can show just their own requests or all List KB entries on an FAQ
list from KB lookup screen.
