December 2011

New BlackBerry, iPhone and Android apps on their way!
 

Register your interest at anappforthat@nethelpdesk.com

Version 6.30 was released, with:
- Improved Main Screen view, simplified with toggle on/off Navigation Pane.
- Improved Billing Functionality, including rounding, Out of Hour multipliers etc.
- Additional Approval rules.
- Improved Importing functionality.
- Improved Request Templates and Child/Parent ticket functionality.
- Improved e-mail functionality, including automated e-mails based on Ticket Status.
- New Daily Stats with targets, and Board Reports added.
- And many more, including QuickBooks 2012 / Sage 2012 compatibility.

Also, the all new NetHelpDesk Logo was unveiled.


November 2011

The NetHelpDesk Help Desk Software Guides have been completely overhauled, compiled into one guide, and then broken out into separate mini guides for easy access, with videos made relative to their areas.


October 2011
 

NetHelpDesk Help Desk Software passed the Intuit Technical Review, and has now been added to their Marketplace as a preferred software partner.

In addition, we're pleased to announce we've added further compatibility with QuickBooks Australia and New Zealand Editions. We're the only Help Desk Software in the world (that we know of) that is able to integrate with the "Reckon" branded versions of QuickBooks.


September 2011



Our team has written some SQL Server Report Builder format reports for NetHelpDesk, including:
Client Billing
Client Monthly Report
Client Monthly Report - Ticket Details
Technician Utilisation
Ticket Breaches
Ticket Details (individual Ticket)
Ticket Root Cause Analysis.

Please click the name of the report above to view PDF examples.


August 2011



NetHelpDesk is now certified by Pink Elephant through its PinkVERIFY program, and has been verified by Pink Elephant as compatible with industry best practices. NetHelpDesk helps to support IT Service Management best practices, and is in alignment with ITIL processes.


July 2011



- NetHelpDesk is now on YouTube! (Channel name: NetHelpDeskLtd) Great videos uploaded!
- UPDATED Guides page - Now included in Trial download and available for existing Customers.
- First two QUICK USEFUL TIPS e-mail sent out.
- Lots of general tweaks of version 6.12 updated to improve productivity.


June 2011



New version of Mobile Application released.


April 2011



Thank you to all of our visitors for their valuable time at this years Service Desk & IT Support Show at Earls Court, London. We loved getting to know your company requirements, and explaining how we met those needs.

We look forward to working with you all.


March 2011

New Website coming soon...

We're listening to your feedback:
- Do you have any feedback regarding our website?
- Anything you want to see that is not yet here?
- Any features you are looking for?
- Contact us and give us your honest feedback. We're not easily offended!

We aim to tailor our software to fit around your business, and not the other way around!.


February 2011

Version 6 released. New features include:

- Rich Text Format e-mails.
- 2-way Exchange synchronisation.
- 1-Click QuickBooks and Sage Customer Syncing.
- Google Maps integration.
- Rich Text Knowledge Base.
- Improved Automation/Work Flow.
- Additional Web Services.
- End User SMS Notifications.

Please see current version download for full release notes.


July 2010

Version 5.22 Released. New features include:

- Direct Calendar Interface with Exchange 2003/2007/2010.
- New Improved Request Closure Screen.
- Many more options/features added to supplier management.
- Native SMS feature added.

Please see current version download for full release notes.


March 2010

Version 5.15 Released. New features include:

- Department Tree including Full Auto LDAP Sync to Department.
- Improved Approval Processing inc. Approval by Department Head.
- Many User Interface Enhancements .

Please see current version download for full release notes.


December 2009

Version 5.10 Released. New features include:

- Improved Billing Engine.
- Improvements to Auto-Inventory Processing.
- Support for Sage 2010.
- Support for QuickBooks 2010.

Please see current version download for full release notes.


September 2009

Version 5.05 Released. New features include:

- Custom Fields inc. Drop Down, Text, Date, Time etc.
- Custom Request Types.
- Improved Dashboard.
- Approval Processing.
- Advanced Field Visibility Rules.

Please see current version download for full release notes.


June 2009



We would like to thank everyone who took the time to visit us at the recent Service Desk Show at Earls Court, London.

We were delighted with the level of interest and are pleased to announce that we have already surpassed sales levels from previous years.


April 2009

Version 5.00 Released. New features include:

- New Request Screen Designer (to allow you to hide fields you don't use).
- Improved Request Details Screen.
- New Quick Actions and Hotkeys (Right-click on request list).
- End User Closure Confirmation via Email and Web.
- Managerial SLA Overview Screen.
- Chart Dashboard (including Kiosk Mode).
- Auto SLA Release on End User Update.
- Manual Billing Option.
- Unread request feature, displays in bold if an unread ticket.

Please see current version download for full release notes.


February 2009

Version 4.68 is released. New features include:

- A richer drag and drop interface making NetHelpDesk even easier to use.
- A formatted email interface that allows incoming emails to be logged in a structured format, e.g. used to record category values.

Other features include:

- Auto request improvements.
- Ability to group auto requests together for ease of listing.
- View by site - for uses such as domain name renewal.
- Alarm emails when items reach re-order levels and software usage is exceeded.
- Auto reports can be scheduled and emailed.
- Unlimited devices can be linked to a user.
- Up to 3 levels of categories can be defined.
- Ability to import devices for all sites added.
- Contents of action grid shown to end users now adjustable.
- Inventory number can be alphanumeric.
- Option to list requests assigned to logged in technician now available.
- End users can view requests by status.
- Actions can be hidden from end users.

Please see current version download for full release notes.


September 2008

NetHelpDesk would like to welcome CC-Net AG as a distributor in the region of Germany, Austria and Switzerland. We are currently working on a German Windows interface, due for release in March 2009.


April 2008

NetHelpDesk Version 4.52 is released.

New features include a data migration module to assist with transfer of data from other systems. As more organisations have been moving to NetHelpDesk from other applications we decided to ease the migration process by developing a migration tool.

We now have French and Dutch web programs to add to the many other languages we support.

In response to customer demand, NetHelpDesk now tracks response times in addition to fix by times.

Please see current version download for full release notes.


December 2007

NetHelpDesk Version 4.44 is released. New features include:

- Incoming TAPI facility to allow the NetHelpDesk to synchronise with incoming telephone caller.
- User interface has been improved and there are now more user definable fields available.

Please see current version download for full release notes.


June 2007

NetHelpDesk Version 4.32 is released. New features include:

- Enhanced payment processing.
- Improved technician planner module.
- QuickBooks integration.
- Improved SLA handling and much more.

Please see current version download for full release notes.


June 2007

QuickBooks integration.
NetHelpDesk has teamed up with QuickBooks to provide a link directly into QuickBooks Accounts, allowing for the automatic creation of invoices. This strengthens NetHelpDesk's position as a single integrated system used to manage your entire IT business.


December 2006

NetHelpDesk Version 4.28 is released.

Already having among the highest functionality in the market, we decided to dedicate a team of professionals to the task of improving the user interaction experience. We now have the easiest to use system we have ever developed while maintaining easy access to all the most commonly used features.

Please see current version download for full release notes.


November 2006

Sage integration.
NetHelpDesk has teamed up with Sage to provide a link directly into Sage Accounts, allowing for the automatic creation of invoices. Development commenced on 14th November 2006 and we are aiming for launch on the 31st January 2007.


August 2006

NetHelpDesk Version 4.20 is released.

The amendments include an improved user interface making it even easier to navigate around the system and providing an even more enjoyable experience while using the software. Other additions include a stop/start timer to enhance time tracking capabilities.


July 2006

NetHelpDesk is launched in the Italian market. With its localized edition and Milan based support centre, we are now able to offer a market beating help desk solution to customers throughout Italy.

The next phase of the internationalisation will see the product rolled out in Germany, Hungary and the Baltic.


April 2006

NetHelpDesk Version 4.15 is released. The amendments include:

- Additional level to client/area/site hierarchy.
- User definable fields per request / per client.
- CC Emails, email direct using own email client.
- TAPI interface for autodialing / VOIP.
- Multiple working day definition.
- Cross reference requests and clear all in one step.
- End users can add progress notes to an existing request.

Please see current version download for full release notes.


January 2006

Work has commenced on the development of foreign language editions of NetHelpDesk.

The translation phase will see the core product and the web interface translated into several foreign languages, including French, Spanish and German. The web interface will be the first multi-language module to be brought to market. The roll out date set for the Spanish edition has been set as 10 November 2005. Other language editions can be expected shortly after.


December 2005

NetHelpDesk Version 4.11 is released. The amendments include:

- Ability to have a pool of hours, per period, per client. The pool of unused hours optionally carries over. A new report shows how many hours are left per client.
- You can now set up recurring daily / morning requests, which are automatically created for tasks which you need to tick off and audit.
- Add documents via the existing document wizard to individual devices, requests, and knowledge base entries. Ability to set the default and unknown values for the estimate field on new requests. Track non-billable time as well as the billable time.
- End users can show just their own requests or all List KB entries on an FAQ list from KB lookup screen.