Product Features


Features Overview

Help Desk Requests

Service Level Agreements

MSPs / IT Companies

Site Diagrams

Service Status Monitor

Knowledge Base

Change Management

Approval Processing

ITIL

Supplier Management

Escalation / Notifications

Billing Engine

Reporting

Multi Tenanted

Developers / Integrators

Site Visits

Reseller / Partner Program

Web Interface

Technical Specifications
Service Level Agreements


NetHelpDesk has a very powerful SLA management facility.

Features / Benefits Include:

Define Working Hours with Different Hours on Different Days
Link Equipment to an SLA
Advanced Supplier SLA options
Colour-Coded View with Real Time Tracking
End of 'Next Business Day' Option
Track Response and Resolution
Key-Stats Forms with Wall Display options
Dozens of SLA Notification Options with varying thresholds
Track Holidays
Comprehensive Monthly SLA Reporting with Stats Viewer tool


SLA Setup Details
Screenshot

(click to enlarge)



 
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