 |
Define Working Hours
with Different Hours on Different Days. |
 |
Link Equipment to an SLA. |
 |
Advanced
Supplier SLA
options. |
 |
Colour-Coded View with
Real Time Tracking. |
 |
End of 'Next Business
Day' Option. |
 |
Track Response and
Resolution. |
 |
Key-Stats Forms with
Wall Display options. |
 |
Dozens of SLA
Notification Options with varying thresholds. |
 |
Track Holidays. |
 |
Comprehensive Monthly
SLA Reporting with Stats Viewer tool. |