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Service Status Reporting
The operational status of services you are responsible for can be viewed and
tracked. This allows end users or clients to assure themselves that their
systems are being well managed. It also allows support staff to respond
promptly to service outages.
Examples of services are a daily virus check, a backup, a test that a web
site is working or a test that a network link is available.
The service status reporting module can be adapted to fit into your
environment and infrastructure. For remote sites, a mechanism is used that
allows status changes and monitoring to be done with minimum network
intrusion.
To the end-user, the status of services is shown as a series of traffic
lights. Support staff can see the status in their Windows interface and can
acknowledge problems and make service announcements to keep clients and end
users informed.
Service status history can be viewed and long term trends examined to
increase overall reliability.
See the web interface demo and Windows demo for examples of the traffic
light display.
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