Product Features
Organisations that use NHD
 MSPs / IT Companies
Internal Departments
Schools / Colleges / Universities
Product Features
Features Overview
Web Interface
BlackBerry / iPhone / Android Apps
Help Desk Requests
Approval Processing
Service Level Agreements
Outlook Calendar Integration
Asset Discovery & Management
Escalation / Notifications
Service Status Monitor
Billing Engine
Reporting
Knowledge Base
Multi Tenanted
Site Diagrams
Technical Specifications
ITIL Compliance
ITIL & Pink Elephant
Incident Management
Problem Management
Change Management
Supplier Management
Migrating to NetHelpDesk
Import Functionality
NetHelpDesk Services
Developers / Integrators
Site Visits
Reseller / Partner Program
|
Service Status Reporting
The operational status of services you are responsible for can be viewed and
tracked. This allows end users or clients to assure themselves that their
systems are being well managed. It also allows support staff to respond
promptly to service outages.
Examples of services are a daily virus check, a backup, a test that a web
site is working or a test that a network link is available.
The service status reporting module can be adapted to fit into your
environment and infrastructure. For remote sites, a mechanism is used that
allows status changes and monitoring to be done with minimum network
intrusion.
To the end-user, the status of services is shown as a series of traffic
lights. Support staff can see the status in their Windows interface and can
acknowledge problems and make service announcements to keep clients and end
users informed.
Service status history can be viewed and long term trends examined to
increase overall reliability.
See the web interface demo and Windows demo for examples of the traffic
light display.
Contact us to discuss with our team what you are
looking for. |
