Product Features
 Features
Overview
Help
Desk Requests
Service
Level Agreements
MSPs / IT Companies
Site
Diagrams
Service
Status Monitor
Knowledge
Base
Change
Management
Approval Processing
ITIL
Supplier Management
Escalation / Notifications
Billing Engine
Reporting
Multi Tenanted
Developers / Integrators
Site Visits
Reseller / Partner Program
Web
Interface
Technical
Specifications
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Intelligent Network Diagramming
NetHelpDesk
site diagrams show each item of equipment, LAN cabling and TelCo circuits
such as Private wires, Kilostream, T1,E1 and ISDN circuits. The diagrams
show what is connected together and allows you to enter details of each item
into the database with a simple right mouse click.
Pictures, documents and supplier web sites can be referred to allowing
essential documentation to be readily available to all support staff. Access
can be made to devices such as routers, servers and PCs directly from the
network diagram.
Items such as PC's, keyboards and monitors can be entered into the site
database as non-diagrammed items which are shown on lists rather than
diagrams if preferred.
Details of each item can be recorded in a user definable database which is
accessed by right mouse clicking on the device on the diagram. Lists of
devices can also be produced and queries run to locate devices with
specified attributes.
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