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NetHelpDesk keeps track of helpdesk requests and key information about the
networks you support.
NetHelpDesk organises information concerned with: • Clients, sites and users • Requests and faults that users have reported • Actions taken to deal with requests • Resolved faults that become a knowledge base • Change requests and change management logs • Service level agreements and helpdesk statistics • Operational service status • Equipment inventory at sites and how it is connected • Leased lines and circuits between sites • Information, documents and pictures of types of equipment • Supplier details • IP addresses and other device details The key to managing a network successfully is to have this information easily accessible and updateable. NetHelpDesk is a multi-user system with security levels. Data is stored in industry standard database tables in either Microsoft Access and Microsoft SQL Server via ADO (OLE DB). NetHelpDesk can run on any 32-bit Windows platform such as Windows NT, '95, '98, Windows 2000/3 or XP. There is also a WEB browser based interface that can be used by users or technicians. Please consult the following sections to install the help desk software and decide how best to use it in your organisation: Installing NetHelpDesk - Windows client Installing the Web Interface
Making best use of NetHelpDesk Technical support contacts |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
