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To enter a new request or fault report: either: On the main NetHelpDesk screen select a site and user and click on the new request button. or On the site diagram, select the faulty item then choose new request from the edit menu. or On the main NetHelpDesk Screen click on the 'paste from clipboard' button to take a request from the windows clipboard. Typically this will be for E-mail requests that have been copied to the clipboard. The new request screen will be displayed: The following fields are available: User Name/Area/Site name -(non editable - chosen on previous screen) Phone Number - can be overridden if required Symptom / request details Section assigned to Technician assigned to Seriousness Categories Date Occurred Estimated man hours to fix Request Type Show on Web Reported By Device Details/Users Equipment Email a Confirmation - used to send the user a confirmation by email. Uses NHserver program. The SLA that applies field is a display only field. The SLA is determined by the site that has been selected or an overriding value set in the NetHelpDesk options screens. Fill in the fields and optionally make an estimate of the man hours it will take to fix it. |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
