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NetHelpDesk requests/faults can viewed on this screen. Here's a sample. The fields on the screen are updated either by typing over, or by taking actions which then update the protected fields. For example the Status field is changed from New, no contact to With User after an action is taken which results in the user agreeing to try something and call back. BUTTONS The following buttons all have tooltips that show a description when the cursor is left on them for more than a second: Knowledge base lookup Show Equipment Show Site Diagram Supplier Details Search Goto Next Found Print details Lookup by Request ID Take Action Next request on list Previous request on list Show Archived requests FAULT DETAIL FIELDS The following fields are available on the screen: Request ID Section assigned to Technician assigned to Status Request Type User name Area Site Name Phone Number Estimated time to fix Reported By Symptom of Fault/description of request Date occurred Who logged call Date to Fix by Show on Web Categories Inventory Number Equipment type Device Number Supplier Suppliers reference number ACTIONS Double clicking on an action allows editing of its details and viewing details of emails from users. For each action the following fields are stored: Action/outcome Note Which Technician When action was taken Time spent on action |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
