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To resolve a fault or fulfill a request a number of actions may have to be
taken. Click on the new action button. Select the type of action taken and any notes applicable. Some actions will request further information such as supplier reference number in the example below. If the status has changed and is different to the one automatically selected the adjust the new status. If the request is now completed click on the clear button and enter clearance details. The date and time the action was taken can be entered. It defaults to the current time. The amount of time spent on the action can be entered. It will be summed for the whole request when cleared. To send details of the action to an end user, tick the 'send email to user' box at the bottom of the screen. This will send a confirmation email to the user. |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
