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This option allows a report to be run that shows significant events in the
life cycle of a request. It can be used as a paper based interface to an
external or corporate help desk, or just as an offline reporting/checking
tool. Charging details are listed on the report. It also allows archiving of requests that have been cleared for a specifiable number of days. This can improve performance for non-SQL databases, but still allows restricted access to the requests. You need to have level 6 security access to use these functions. The 3 options allow: Print process report - best run when users are not in the system, as locked requests will be skipped over. View report - view the above report in Notepad - use print option to send to printer. Archive requests - Users must be logged out of NetHelpDesk before running this. Select the number of days a call has to be cleared, before it is archived. The special message field allows a few lines of text to be shown at the top of the report and can be used to summarize the current overall situation or pass other information as required. |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
