 |
|
|
|
 |
|
||
 |
 |
|
|
 |
 |
|
|
 |
|
||
 |
|
||
|
|
|
|
|
|
|
||
|
|
|
|
|
|
|
|
|
|
|
|
|
||
|
|
||
|
|
|
|
 |
 |
|
|
|
|
|
|
|
|||||||||||||||
|
The NetHelpDesk knowledge base allows you to build up a simple, searchable
text database of faults and their resolutions that can help in resolving
problems that recur. Instead of knowledge being held primarily in your
support staff's memories it can be kept in the NetHelpDesk database. If
support staff leave, or are sick the knowledge is still accessible. Selected knowledge base entries can be formed into FAQ (frequently asked questions) lists. These can be made available to end users. The end users can only search and view entries which are on FAQ lists to which they have been given permission. Entries is the knowledge base consist of: An abstract Full details Resolution Created by When Xref to other knowledge base entry Xref to type of equipment Review dates Actions that can be carried out are: Make a new knowledge base entry Searching the knowledge base List FAQs External Documents, Images and Web Sites NetHelpDesk also allows external documents, images and external web sites to be referred to. These form part of the knowledge base that support staff can gain organized access to via the system. To list all of the documents in the system use the main menu search - list all documents menu item. To list documents that relate to one site or equipment type, choose the site in the left hand tree view and then use the right mouse to show its documents. New documents can be added via the site edit and equipment type edit buttons. |
|
|||||||||||||||
|
|
|
|
 |
|
|
|
Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
