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The data stored in the NetHelpDesk database can be searched by means of
standard reports, user-defined queries or by the quick find function. The
data on request and faults can also be searched using the request screen
search functions. Choosing the main menu option 'Search, run report of query' displays the following screen: Standard reports are available with no setting up, but cannot be altered by you. You can choose the area/site to report on when running a standard report. User defined queries are defined and setup once, and can then be either re-run at a later time. They are more flexible and you can choose the fields and conditions that the data must satisfy to appear on the report. The user defined queries are of two type - inventory and non-inventory. When you create a new report you are asked to choose what type it is. Inventory queries can report on the user defined device and connection data and can lead to updatable lists of device data. Non-inventory queries report on the other data in the database. Inventory Queries Sample Inventory Query results: This screen shot shows the results of running the IP address query showing all of the devices with IP addresses. The data can be updated using the Start Updates button, printed or saved to a .csv file. For IP address fields there are extra options that allow you to list the highest and lowest IP addresses currently used. The following functions can be carried out for Inventory Queries: Setting up an Inventory Query Viewing Inventory query results User Defined Queries: These queries let you specify the fields that are listed on the reports and have more control more over the query. Editing the query is done using the following screen: The fields include: Description - any descriptive text. Table to query - Choose the database table to be queried. Report style - Group or List - Choose either a simple list report, or one grouped by the sort order fields. Selection criteria - Choose the criteria for data to appear on the report. To let the user choose at report run-time, select 'prompt user'. The criteria are 'AND'ed together unless you choose to use 'OR' instead. Field selection - Choose the fields that are to be shown on the report. Sort Order - Select the fields on which the primary and secondary sorting is to occur. Landscape - Choose between a landscape and a portrait report Totals Only - Display only the totals and not detail lines. When the user defined query is run, the results are displayed on a preview screen. You can choose to print from this screen and scroll around the report as required. As part of the setup screens, you can give a different descriptive names and display sizes to the fields in the database. This facilitates non-english use of the system and allows you to call the report field names by your own names. This is done in the 'options/setup/query fields' menu item. Quick Find: The quick find function searches all the NetHelpDesk data fields for a value. Although not as flexible as a full query, it can be used when a specific piece of data is being looked for quickly All searches are case insensitive. |
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Our powerful help desk software system and web interface helpdesk help desk software allows your company to run a more efficient helpdesk. It comes complete with a knowledge base, change management, and inventory management. |
