Product Features
Organisations that use NHD
 MSPs / IT Companies
Internal Departments
Schools / Colleges / Universities
Product Features
Features Overview
Web Interface
BlackBerry / iPhone / Android Apps
Help Desk Requests
Approval Processing
Service Level Agreements
Outlook Calendar Integration
Asset Discovery & Management
Escalation / Notifications
Service Status Monitor
Billing Engine
Reporting
Knowledge Base
Multi Tenanted
Site Diagrams
Technical Specifications
ITIL Compliance
ITIL & Pink Elephant
Incident Management
Problem Management
Change Management
Supplier Management
Migrating to NetHelpDesk
Import Functionality
NetHelpDesk Services
Developers / Integrators
Site Visits
Reseller / Partner Program
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Technical Specifications
Database
NetHelpDesk can scale from a simple MS Access database shared file system to
an SQL server based system. You can choose your platform as required and
migrate upwards, at no extra charge from us at any time.
All options support access to the underlying database via any ODBC/OLE DB
reporting tool you may optionally want to use. e.g. MS Access or Crystal
Reports.
Option A. Use Microsoft's file based Access database tables. This can
support a number of concurrent users and does not require that each PC has
an MS Access license.
Option B. Use Microsoft's SQL Server database. This is suitable for a larger
number of concurrent users and gives better performance over WANs. It
requires either MS SQL Express (a free cut down version of MS SQL server
system) or MS SQL server. You can easily upsize from MS Access to SQL server
at any time.
PC CPU and RAM specs
NetHelpDesk runs on any 32/64bit platform, with a minimum of 1GB of RAM in
any Windows environment, including up to Server 2008 R2, with all versions
of SQL Server from 2000 up to and including 2008 R2, and also Exchange 2007
and 2010. There are no .dlls or reliance on .Net so installation and
upgrades are straightforward. There is no need to install the software on
each PC, just make shortcuts to the executables in a shared folder on a
server.
Email Interface and Escalation Process
The escalation process allows new requests, overdue requests or other
significant request life cycle events to be alerted to technicians or
managers via a 'tool-tray' icon or via E-mail/SMS. Emails are also sent to
end users via an SMTP server.
Emailed requests from end users are sent through your email to a NetHelpDesk
POP3 mailbox. The email is examined and a new request added to the database.
The email is acknowledged and technicians alerted. End users can give
updates via email and satisfaction surveys and attachments are processed.
WEB Interface
The Web Interface to NetHelpDesk runs as a CGI program. This runs on an MS
IIS web server. The Web browser can be any browser, including Google Chrome,
Mozilla Firefox, Apple Safari and Internet Explorer. A mobile interface is
also shipped that is optimised for smaller screens of any Smartphone,
including iPhone, BlackBerry and Android.
Contact us to discuss with our team what you are
looking for. |
