NetHelpDesk can scale
from a simple shared file based database system to an SQL server based
system. You can choose your platform as required and migrate upwards at no extra charge from us.
All options support access to the underlying database via any
ODBC/OLE DB reporting tool you may optionally want to use. e.g. MS
Access or Crystal Reports.
Option A. Use Microsoft's file based Access database
tables and Microsoft's ADO database engine.
ADO is freely available from Microsoft and ships with NT service
packs, Office 2000 and Internet Explorer 5. This can support a
number of concurrent users and does not require that each PC has an
Access license.
This is a sensible low cost option for a smallish number of
technicians.
Option B. Use Microsoft's SQL server database and ADO.
This is suitable for a larger number of concurrent users and gives
better performance over WAN resources. It requires a SQL server
license, although the MSDE (a free cut down version of MS SQL server
system) is available with the web based module of NetHelpDesk.
This also comes with Office 2000 pro.
This slightly more complex option is a good choice where SQL
server performance and reliability is required. We can assist
you with the upsizing process if required, but it is
straightforward.
