Product Features
 Features
Overview
Help
Desk Requests
Site
Diagrams
Service
Status
Knowledge
Base
Change
Management
Service
Level Agreements
Escalation
Web
Interface
Technical
Specifications
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Web Interface
The WEB interface allows access to the NetHelpDesk information via standard
WEB browsers using ordinary HTML 3.2 (no plugins or JAVA required). This
allows all of your end-users to gain access to the system and see the status
of their requests. It also allows your technicians to access the system when
away from their Windows PC's that have NetHelpDesk installed on them.
The WEB interface is licensed for unlimited users and runs on a machine as
an IIS or XP web server. The system uses a compiled cgi executable
for speed. The underlying functionality will be provided by the NetHelpDesk
components.
All HTML files can be edited and customized to individual requirements.
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