Product Features


Organisations that use NHD

MSPs / IT Companies

Internal Departments

Schools / Colleges / Universities


Product Features

Features Overview

Web Interface

BlackBerry / iPhone / Android Apps

Help Desk Requests

Approval Processing

Service Level Agreements

Outlook Calendar Integration

Asset Discovery & Management

Escalation / Notifications

Service Status Monitor

Billing Engine

Reporting

Knowledge Base

Multi Tenanted

Site Diagrams

Technical Specifications


ITIL Compliance

ITIL & Pink Elephant

Incident Management

Problem Management

Change Management

Supplier Management


Migrating to NetHelpDesk

Import Functionality


NetHelpDesk Services

Developers / Integrators

Site Visits

Reseller / Partner Program

Web Interface


The WEB interface allows access to the NetHelpDesk information via standard WEB browsers using ordinary HTML 3.2 (no plug-ins or JAVA required). This allows all of your end-users to gain access to the system and see the status of their requests. It also allows your technicians to access the system when away from their Windows PC's that have NetHelpDesk installed on them.

The WEB interface is licensed for unlimited users and runs on a machine as an IIS or XP web server. The system uses a compiled CGI executable for speed. The underlying functionality will be provided by the NetHelpDesk components.

All HTML files can be edited and customized to individual requirements.


Contact us to discuss with our team what you are looking for.
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