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#ChallengeNHD Twitter Campaign - May 2014

1. Ability for Customers to have secure access to selected files for downloading, with access to have an expiration date (ie. no longer downloadable when there support contract expires).

2. Each customer may or may not have access to a particular download. The files product a and b only appear once, then what ever customers have access to, the software will determine, again based on their support contract.

This feature was requested on the 27th May, 2014 by potential new customer Progressive Edge, who later became a full customer, via telephone. The programming of code was completed on the 29th May, 2014 by Agent Alan, and added to the latest BETA upgrade for all customers to use.

COST: Free of Charge.


1. Add an ‘Associated Items’ tab to the Asset Record to allow associations to be made between an asset type and an item.

2. When selecting an item to use on a ticket, a filter will be added to only show items that have been associated with the linked asset for Highams Park School.

This feature was requested on the 15th May, 2014 by existing customer Highams Park School via e-mail. The programming of code was completed on the 23rd May, 2014 by Agent Ian, and added to the latest BETA upgrade for all customers to use.

COST: Free of Charge.


This feature was requested on the 8th May, 2014 by potential new customer Expert IT via e-mail. The programming of code was completed on the 9thMay, 2014 by Agent Tim, and added to the latest BETA upgrade for all customers to use.

COST: Free of Charge.

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