Blog

All the latest news from the help desk industry.

What all the SLA hype is about

12th January 2018| by Ross Bailey-Kearney

sending a feedback email

Essential Software to Improve your Business Reputation

21st June 2017| by Ross Bailey-Kearney

Benefits of using an ITIL aligned ITSM solution

23rd May 2017| by Ross Bailey-Kearney

Customer service

Excellent ROI starts with Customer Service

18th May 2017| by Ross Bailey-Kearney

self-service

Making your customers self sufficient with self-service

8th May 20178th May 2017| by Ross Bailey-Kearney

The KPI’s you need to be measuring to stay ahead of the competition

25th April 2017| by Ross Bailey-Kearney

Traits to look for when hiring a Service Desk agent

13th April 201713th April 2017| by Ross Bailey-Kearney

IT Service Management

IT Service Management – basics and tips

28th March 2017| by Ross Bailey-Kearney

Benefits of Ensuring Customer Loyalty

15th March 201715th March 2017| by Ross Bailey-Kearney

Complaint Handling Software infographic

Complaint Handling Software | NetHelpDesk

1st March 20179th March 2017| by Ross Bailey-Kearney