Help Desk Software | Helpdesk System | NetHelpDesk - NetHelpDesk

Help Desk Software

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ITSM Software for Internal Departments and MSPs

NetHelpDesk is a feature-rich, ITIL aligned help desk software, combining everything from ticket tracking and customer relationship
management, through to stock control and self service – with endless reporting capabilities along the way.
Our helpdesk system or help desk software
is extremely flexible and is being utilised throughout an extensive range of different industries.
NetHelpDesk develops and provides support for help desk software that can be installed on premise or in the
cloud. With built-in ITIL best practices, NetHelpDesk is now relied upon in over 40 countries to provide
a platform, not only for IT teams, but for use across multiple departments.

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Key features of NetHelpDesk

NetHelpDesk is built to be used by anyone, in any department, in any business. To make it as versatile as possible, we have
an extensive list of features which are ready to use the instant you download our software. There are no
hidden costs, and our team of specialists will help you get up and running in no time.

One-click data migration

One-click Data Migration and Import into our ITIL aligned setup.

Ticket and asset management

Ticket and Asset Management all handled from the same interface.

Smartphone, tablet and phablet apps

Industry leading smartphone, tablet and phablet apps free to download and use.

Calendar

Calendar 2-Way Sync with Exchange, Office 365 or Google Calendar.

Endless reporting

Endless Reporting on any data you have stored in the NHD database.

Quotations and sales orders

Quotations and Sales Orders created directly from tickets, or ad hoc.

CRM and sales leads tracking

CRM and Sales Leads Tracking, with conversion probability and value.

Multiple site and time zones

Multiple Site and Time zone support for your international customers.

Customisable end-user and tech web portals

Customisable End-user and Tech Web Portals via any browser.

What makes us different?

We provide premier support and our team of consultants are ready to assist with your transition to NetHelpDesk. Whether it
is implementation, customisation, ITIL consultancy, on-site and/or remote training, process
streamlining, data migration, or your favourite third-party application integration with
our help desk solution. We want to help make the move as smooth and hassle-free as possible.

When joining NetHelpDesk, you will be assigned an Account Manager, and a dedicated support Agent. Our team are invested in
making NetHelpDesk a success for your company, and so we really do care about your business,
and what is best for you. Your success is our success. We want you to be with us for
many years to come, so we treat you with the respect you deserve.

Unlike our competitors, we give you all modules, all functionality, as standard. That’s right. You read that correctly, don’t
worry. There are no hidden costs. As we add new features to the help desk product for
other customers, you benefit from having the option to upgrade to the latest version
at no extra cost. Read through all the release notes to see if it’s the right move for
you, and all you need is an up-to-date maintenance contract. That’s it.

NHD can be tailored to literally any industry or company type. Some of our large global customer base include non-IT related
companies, such as energy management, restaraunt chains, facilities management, human
resource companies, and many, many more. You can customise fields and create new tables
in virtually all areas of the product, and produce customised web interfaces for your
end-users with all your own corporate branding.

With so many amazing products on the market, our help desk software has already integrated with some of the biggest names
in software, including QuickBooks, Sage, KashFlow, Xero, MAXfocus, Kaseya, N-able, LabTech,
LogMeIn, TeamViewer, VNC, Remote Desktop and many more. Tell us which products you prefer
to use, and we’ll help integrate it for you!

No software fits your needs perfectly, and most help desk solutions will probably match between 70-80% of your requirements.
It will also mean you having to change the way you work around the software. Not with
NetHelpDesk! Tell us what you need to make NHD at 100% fit and we will deliver. This
is usually free of charge, and delivered within 28 days of the order being placed.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • NetHelpDesk is available on Windows Phone

    Windows Phone

  • NetHelpDesk is available on Android

    Android

  • NetHelpDesk is available on iPhone

    iPhone

  • NetHelpDesk is available on BlackBerry

    BlackBerry

  • NetHelpDesk is available on Tablets

    Tablets

  • NetHelpDesk is available on Windows PCs

    Windows