Two Gloucester based entrepreneurs founded RHM in 1992. Changes in legislation created an opportunity in business to business telecommunications, as a result, RHM was born. Their two founders are still majority shareholders. Their Chairman, Roger Head, is Deputy Lieutenant of Gloucestershire and will be High Sheriff of Gloucestershire in 2015.
In an industry that has seen much consolidation and Venture Capital backed growth, RHM remain privately owned with no borrowings, no overdraft and only answerable to their customers.
They look after customers throughout the UK. Customer service is at the heart of everything they do. Many of their customers have been with them since the beginning in the 1990s.
They are a medium sized communications reseller with a turnover of about £6m and 54 staff. More than half of their team are immediately responsible for delivering outstanding service.
"RHM had been using Salesforce for several years, as it met our Sales requirements very well. However, it didn’t meet the required functionality for our service desk. Like any good business, we believe support is every bit as important as sales activity. So, we conducted extensive market research looking for a product that met both sales and service desk requirements."
"Upon finding NetHelpDesk, their strong help desk software product offering caught our eye; it met all of our service desk needs, and hit most of the sales requirements. When we approached them, it was evident that their service was unlike any we had experienced previously. They offered to migrate all existing Salesforce data, and duplicate any functionality available in Salesforce into NetHelpDesk, to meet 100% of the sales functions needed."
"Not only was this unprecedented, they offered all of this service included in the standard pricing model, at no extra cost. Their implementation was smooth, and hassle-free, which I’m sure most will agree is critical to any business. The After-sales support has been every bit as exceptional as the Pre-sales support was, provided by the same team members, who have key knowledge of not only our company, but our industry too."
"We are very happy with the end result, and believe this comes from NetHelpDesk’s "can-do" attitude; nothing is ever a problem for them. Whatever we have asked, they have delivered. Other suppliers rarely do this anymore. There were no stumbling blocks that they didn’t meet head on, and overcome."
"We recommend NetHelpDesk to our Customers, and would do so to anyone looking for something more than just a great product."
Nick Thomas, Managing Director - RHM Telecommunications Limited, UK.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.
"NHD has really revolutionised the way we deal with help desk service enquiries, and it puts us streets ahead of the industry norm in terms of client communications and enquiry recording/auditing. We're working with them now to add in features we would like to see as the product moves forward, and booking in our yearly site visit to help us streamline our practices. From the initial enquiry, to present day, we rate their service 10 out of 10."
- Steve Roberts, Premia Solutions Limited, UK
"The simplistic format is extremely user friendly which provides the Help Desk with the right information. NetHelpDesk also provide a great customer service within their own Helpdesk, ensuring queries are fully understood and a suitable timely answer is provided."
- Linsey Smith, ICT Portfolio & Quality Manager, Intu Properties plc, UK
"I would like to thank NetHelpDesk on behalf of myself and my team, for the dedicated time and effort last week. All of my team found the professional services visit extremely helpful and beneficial, and we are very much looking forward to using it in a ‘live’ situation in the coming weeks. As a team, we now have a better understanding of what we can achieve with our service desk. We are all looking forward to working with you over the coming months and years."
- Matthew Murray, Anderson Strathern, UK
"We switched to NetHelpDesk, as the product gave us the freedom to create ticket forms how we wanted to use them. NHD also has a lot more functionality as standard, compared to the other brand we previously used, who wanted to charge us lots more money. We’re very pleased with our choice."
- Michael Kirwan, CommsByte, UK