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Help Desk Software Comparison

It is often so difficult to compare help desk software. At NetHelpDesk we have decided to place all that information in one place - to help you make an informed decision. We have included many of the market leaders in the list, as well as some of our favourite, less well known brands.

Freshdesk Logo


Freshdesk is an online customer service software that integrates with some of world's best CRM software - Salesforce, SugarCRM & Zoho CRM. With powerful features like smart automations, robust multi-channel integrations and a best-in-class ticketing system, Freshdesk makes it easy for businesses to provide personalized customer service to every user. Unlike competing softwares with steep pricing tiers and hidden strings, Freshdesk is priced affordably and free forever for first three agents.

HelpSpot Logo


Completely web based help desk package with a clean and intuitive design for both staff and customers.

Hesk Logo


Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

Kayako Logo


Simple customer service software that scales with your business. Kayako makes it easy to deliver an unrivalled customer support experience. Kayako is the world's leading multi-channel customer support platform, trusted by more than 30,000 organizations worldwide. Whether over email, the web, tickets, live chat, calls or self-service, your customers' support history is tracked in one place and can be accessed from anywhere.

Spiceworks Logo


The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!

SysAid Logo


Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor & manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves 10,000+ customers across 140 countries, spanning all industries and sizes.

Web Help Desk Logo

Web Help Desk

Need a more streamlined way to manage your help desk tickets and service requests? Web Help Desk is a web-based IT help desk software that delivers fully integrated ticketing management and IT asset management. Automate manual help desk tasks and save a ton of time for IT admins and help desk staff. With the help of a built-in knowledge base, provide self-service options to end-users and improve the efficiency and productivity of your customer support process.

Zendesk Logo


Zendesk is the leading cloud-based customer service software solution. More than 40,000 companies such as Gilt Groupe, Box, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use.

The information above is from the Capterra website - a really useful source for additional information, when you compare help desk software.

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