Customer Relationship Management CRM

Every Customer is completely unique! When they contact you, you need to access their details, and have an overview of what is going on very quickly. Managing your relationship with your existing Customers is key now more than ever, where service and relationships build trust and further business.

Ensuring that the Customer's account is being looked after, access to lots of information quickly, in a sensible organised manner is imperative.

Our CRM Activity screen is just one of the ways to access information stored in NetHelpDesk. It collates information from the many different areas into one place, so whoever is speaking with the Customer from your side, the Customer feels that person is in control of the situation, and can source the answers they need.


Store all of your Customers details for the Customer as a whole, site level and End-user, and access at the click of a button. Everything from their direct dial, and mobile, to who they report to, working hours, anything you would ever need. Our "View Activity Screen" feature, available from the main interface, allows you to see the list above at the click of a button.

The CRM functionality extends far beyond this, where all the information you need to store on your Customer, including anything specific to your industry, can be used in NetHelpDesk's Help Desk Software.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Contact us to discuss with our team what you are looking for.


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Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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