Features For Your Organisation

NetHelpDesk has been designed for a range of industries. See the features that make NetHelpDesk perfect for your organisation and get in touch to take a look at the these features in a demo or trial.

Centralise Your Business Processes

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Multiple Channels

Support your customers via self-service portal, email, live chat, phone, text and social media.

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Multiple Departments

Centralise your communications and save money by bringing multiple teams into one service desk system.

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Multiple Applications

NetHelpDesk integrates with your core business applications - making duplicate data entry, a thing of the past.


Key Features of NetHelpDesk

NetHelpDesk is built to be used by anyone, in any department, in any business. To make it as versatile as possible, we have an extensive list of features which are ready to use the instant you download our software. There are no hidden costs, and our team of specialists will help you get up and running in no time.

Service Catalogue IconService Catalogue

Maintain a comprehensive, ITIL-compliant service catalogue to manage all the different service requests available customers. Take advantage of the functionality within the service catalogue to:

  • Control the service requests available to groups of users
  • Notify the users of the current status of each service
  • Allow users to log incidents against services they are subscribed to
  • Build approval processing into service requests
  • Integrate with 3rd party applications, such as SCCM.

Service catalogue within service desk software
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Self Service Password Reset ToolSelf Service Password Reset Tool

Maintain smooth operations and streamline the resolution of user access issues without requiring administrator authorisation. Provide continued access to the system and empower users to easily manage their security.

Service Catalogue IconLive Chat

NetHelpDesk allows you to manage all the different channels of ticketing that your customers expect. This extends to live chat where you can assist customers immediately and offer the highest level of service. NetHelpDesk enables you to streamline your processes into one system that integrates help desk software with live chat.

Live chat within service desk software

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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