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Simple Disaster Recovery Guide

NetHelpDesk is unlike most products in the market in so many ways. One of the most notable is the simple disaster recovery (DR) procedure that you can follow, to ensure you are using NetHelpDesk in a new environment very quickly.

NetHelpDesk is comprised of three components. The NetHDClient.exe file that runs the main Windows general user interface (GUI), the Microsoft SQL Server database where the NetHDClient.exe retrieves information from, and stores data in, and the data link file that links the two together, telling the NetHDClient.exe where the database is to connect to.

NetHelpDesk does not rely on any registry keys, no .dll files and so on, so restoring NHD into a new area is simple.

To ensure NetHelpDesk is fully backed up to ensure a simple DR procedure, simply:

These two areas store all of your data, your individual login configurations, your mailbox and calendar settings, everything you need to migrate to a new server quickly.

Backing up the SQL Server Database for NHD

Disaster Recovery 1

Backing up the NetHelpDesk folder with Win, Web, Log and SQL folders

Now that the two main areas of the NetHelpDesk setup is backed up, NHD can be restored on any Windows machine that you require.

Reinstating NetHelpDesk

On the new server, under no circumstances should you need to run the installer programs again. This would only cause unnecessary additional work that is not needed to get NHD working in its new environment. If you would like to start from scratch, you can do. The choice is yours.

What needs to be installed

On the new server, ensure the following have been installed:

Points 4. and 5. are installed separately as you would on any other machine for their use.

There are several ways to achieve the Microsoft SQL Server part:

Using NetHelpDesk to install SQL Server Instance

NetHelpDesk comes bundled with a version of SQL Server Express with a 10GB database size limit. If you would like to use NetHelpDesk’s installer to install a brand new SQL Server instance all ready for NetHelpDesk, use the following procedure:

If the SQL Management tool is not yet installed either, a free edition of Database Tools and Management Tools is available for download on the Microsoft website. This is recommended for queries and so on.

PLEASE NOTE: NetHelpDesk recommends that you don’t use Windows Authentication. Use SQL Server Authentication instead, using your sa account. This will ensure everyone on your domain can access NetHelpDesk without issue.

The installer will create it’s own sa account for its own SQL instance for you.

SQL Server System Administrator (sa) Account

PLEASE NOTE: The sa account will automatically have full access to the instance you are using, and the databases within that instance.

If using an existing instance of SQL Server, and did not setup a ‘sa’ account, the user login you use must have full access to the instance. Alternatively, speak with your SQL Administrator about this account.

Some customers are not comfortable using the same sa credentials. You can create another account, or use a separate instance. We can help with all of this. The important thing is the high level of access to the NetHelpDesk DB.

Disaster Recovery 2
Disaster Recovery 3

Restoring the NetHelpDesk Database into the new SQL instance

Disaster Recovery 4
Disaster Recovery 5
Disaster Recovery 6

Configuring a new UDL file for use with SQL Server

Now, the .udl file will be need to be pointed to the new SQL Server Instance.

Disaster Recovery 7
Disaster Recovery 8
Disaster Recovery 9
Disaster Recovery 10

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android


  • iPhone


  • BlackBerry


  • Tablets


  • Windows



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