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Web Portal Setup in IIS6


PLEASE NOTE: SOME OF NETHELPDESK'S SELF SERVICE PORTAL FEATURES MAY NOT WORK IN IIS6. PLEASE UPGRADE TO IIS7 OR ABOVE.


To setup the web portal, you must be using IIS Manager 6 or newer from Microsoft, which automatically comes with Windows environments as standard.

You can set up as many Web Portals as you like, and customise each one per Customer if you liked.

The installer will set the web portal up for you if using II7. If you are using IIS6, please use this guide.


User Access Levels

To run a website in IIS, nominate a user who will have full access to the web site files and grant them the correct access. The standard IUSR account is perfect for this. In IIS:


Virtual Directories


Default Document

The Default page list will need to have wb2.nhd added to the list for the website to work.


ISAPI and CGI Restrictions

(e.g. C:\NetHelpDesk\Web\Mobile\wb2.nhd, C:\NetHelpDesk\Web\Mobile\webstats.exe)


Handler Mappings

This adds a handler to the website itself, to tell IIS to treat the *.exe files as CGI programs, and not just as a downloadable files.


Attachfile.asp

Have you changed NetHelpDesk’s Default Folder Settings?


Cnetweb.ini


Windows Authentication – Auto-login for Internal Users.


Technician Web Portal Access

For the Technician logon screen, add: \?f=tech after wb2.nhd in the address bar.

Alternatively, to add a link to the main end-user login screen, go into NetHelpDesk, click Options > Setup > Web Technician Tab > General Section > Untick Hide Login as End user/Technician Link.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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