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LabTech Integration

NetHelpDesk can import Clients, Sites, Users and Assets from a LabTech database. NetHelpDesk connects straight to the LabTech database using an ODBC connection. The sync can be setup as an on-going sync, and run as a scheduled task.

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Setting up a UDL file to connect to the LabTech database:

To sync with LabTech’s MySQL database, two elements need to be created.

On the NetHelpDesk server:

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Now we need to create the udl file. On the server:

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Setting up and running the sync in NetHelpDesk:

Now that the ODBC connection and Labtech.udl file have been configured, we are ready to run the import process in NetHelpDesk.

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Setting up the sync as a Scheduled Task:

To read this guide, click HERE.

Should you need any assistance with this, or any other feature in NetHelpDesk, simply contact us. We want you to get the most from the product, and our teams are always happy to help.



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