When launching NetHelpDesk for the first time, it will confirm to you that this is the first time NetHelpDesk has been opened. Check to ensure that:
1. The program launches on the server it is installed on, and
2. Also launches using the shortcut you have placed on your local desktop.
If it launches successfully, the following message will appear in front of the NetHelpDesk splash screen:
It will confirm to you that the folder locations have been set to the UNC path of the server NetHelpDesk is installed on.
When opening NetHelpDesk or the NHServer Program, it is important that they connect to the database. An overview of the basics of the NetHelpDesk structure:
When launching either program, you should see the following flash up, albeit very quickly, to confirm that the program is indeed connecting to the database. If it does not appear, the product may open but no data pulled through.
If you are trialling NetHelpDesk, the following screen will appear:
The trial has only two limits attached to it:
a) Limited to 1,000 tickets, and
b) Limited to 5 Agent Logins.
If you need to increase these number, just speak with your Account Manager. We're happy to do this. The idea of the trial is to set it up exactly as you intend to use moving forward. If you purchase NetHelpDesk, we simply give you licence files, and the product is activated as it is. No new setup is necessary.
Once you have logged in, the first screen you will encounter is the “Setup Interview”, which takes you through the configuration of NetHelpDesk.
Follow the onscreen instructions to setup the basics of NetHelpDesk.
Please note: These interview questions are designed to start the NetHelpDesk setup, and can all be configured later. If you wish to just see the main screens and have a quick play with the product, click Next until finished. When asked to proceed to the Main Setup Screen, click No and continue to the main screen without issue.
Should you need any assistance with this, or any other feature in NetHelpDesk, simply contact us. We want you to get the most from the product, and our teams are always happy to help.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.