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NetHelpDesk Support Procedure

At NetHelpDesk, we pride ourselves on the high level of support leading up to a purchase, and continuing that high level long afterwards. To help us to provide the best possible support to you and your team, if you could please ensure that the following process is forwarded to your colleagues, it would be very much appreciated.

To view a copy of our standard Terms and Conditions with our standard Service Level Agreement details, please go to our Terms page.

To use our online support, please go to our Customer Support portal.


All tickets

PLEASE NOTE: If no ticket ID number is received, please assume that we are unaware of your issue.


Business Critical tickets

PLEASE NOTE: If no ticket ID number is given, please assume that we are not dealing with your issue.


Logging Tickets by Telephone

PLEASE NOTE: If no ticket ID number is given, please assume that we are not dealing with your issue.


Chasing Progress


NetHelpDesk Online Support Access


Our Support


Further Information

Thank you for taking the time to read this, and helping us provide the very best support we can.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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