Sections allows you to organise your Technicians into groups or teams. It means that you can restrict what areas of requests that they get to see, so that they do not get distracted by the work of other teams.
For example, you may want your Network Team to only look at calls assigned to the Network Team, and not the Development Team, and so on.
This functionality is also incredibly useful when reassigning requests, so when the section is selected, only the Technicians associated with that section will then appear, rather than a list of everyone.
You can use one Section for everyone, or multiples as required. The choice is yours.
By default, we have suggested the types of sections that you may wish to use. These can be added to, amended or deleted as applicable to your organisation.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.