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TAPI Interface

The Notify program in the NetHelpDesk folder can be run on the local workstation, and used for the TAPI Interface.

PLEASE NOTE: Notify is not currently available for use with Hosted accounts, unless told otherwise by a NetHelpDesk representative.

When a user calls, the Notify program will open up, click Sync to Main Program and NetHelpDesk main Windows application will open. If in the Main Screen, the cursor will be positioned by the user in the tree view with that telephone number, allowing you to quickly see outstanding tickets, or raise a new call.


Incoming Setup

For incoming calls:


Outgoing Setup

NetHelpDesk allows you to dial a user’s telephone number directly through TAPI device by pressing User phone icon. It will use the default TAPI device on the workstation.

To set the default TAPI device:

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