NetHelpDesk Guides

Documentation to assist with the setup and configuration of the NetHelpDesk platform.

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  • Actions

    Actions are a powerful component of NetHelpDesk, designed for all the ways your employees want to work. Actions allow you to create customisable butto...

  • Active Directory

    To synchronise or import user details from an LDAP directory, such as Active Directory (AD): 1. Set the default LDAP import query string in Configur...

  • Agents

    For you and your team to be able to log into NetHelpDesk, each of you will need your own named account. Each account set up, when active, uses 1 licen...

  • API

    This is the help page for the NetHelpDesk RESTFUL API. The API is the primary way to interact with NetHelpDesk, and can be used to build apps and exte...

  • Approval Processes

    NetHelpDesk can create approval processing for tickets. In your organisation, you may need different types of approval for different types of call. A...

  • Asset Management

    NetHelpDesk classes any item that needs to be tracked as an Asset. For IT teams, this could be anything from servers and PCs, to Printers and Photocop...

  • Communicating in NetHelpDesk

    Once a ticket is logged, and a Agent is assigned to it, we have given three examples of how to communicate via the ticket. There are three preconfigur...

  • Knowledge Base

    The NetHelpDesk Knowledge Base (KB) allows you to build up a simple, searchable text database of standard issue encountered by Agents and/or End-users...

  • Languages

    The language module in NetHelpDesk is where you can configure the settings around what language your NetHelpDesk system is presented in. You can setup...

  • My Account

    My Account is the hub which allows you find all information around you, your preferences and your account from any page within NetHelpDesk. To access...

  • Organisation

    When first installing NetHelpDesk, you can input into your version your company details, main address and so on, including the Logo. This information ...

  • Overview

    The NetHelpDesk Ticket screen is likely to be the most used page within NetHelpDesk. So, weve designed it for the way that teams want to work. ...

  • Reporting Suite

    Main Reporting Suite Screen When opening the reporting suite, you will notice there are different categories for reports, along with previews that ar...

  • Search

    The Search function in NetHelpDesk is the easy way to access specific information quickly. You can switch the search section by clicking the grey Tic...

  • Service Level Agreements

    Tracking Service Level Agreement (SLAs) timings is incredibly important to retaining existing business. Even if you have no SLAs in place with your en...

  • Software Releases

    Software Releases in NetHelpdesk give you the ability to setup a list of Software Products and tag Tickets against them. You can then manage Software ...

  • Statuses

    Statuses are the easiest way to track whereabouts a request is in its lifetime when open, and being worked on. As with all other parts of the program,...

  • Suppliers

    Suppliers are an easy way to keep track of the third parties that power your business. This Guide will show you how the Suppliers are kept in NetHelpD...

  • Teams

    Teams allows you to organise your Technicians into groups or teams. It means that you can restrict what areas of requests that they get to see, so tha...

  • Templates

    Ticket Templates have so many features available, which are perfect for pre-populating Tickets, with multiple steps that need to be followed for quali...

  • Ticket Types

    Ticket Types are an easy way to define different categories of tickets, by what information they will contain. Such as a Incident Break Fix ticket, or...

  • Time Management

    There are several ways to record time in NetHelpDesk, to track the work carried out by your team members. Whether it is work on a specific action, the...

  • To-Do Lists

    To-Do lists are a handy tool to keep on top of your day-to-day tasks. These display your scheduled appointments and Tasks in your calendar. You can a...

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • NetHelpDesk is available on Windows Phone

    Windows Phone

  • NetHelpDesk is available on Android

    Android

  • NetHelpDesk is available on iPhone

    iPhone

  • NetHelpDesk is available on BlackBerry

    BlackBerry

  • NetHelpDesk is available on Tablets

    Tablets

  • NetHelpDesk is available on Windows PCs

    Windows

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