Actions are a powerful component of NetHelpDesk, designed for all the ways your employees want to work. Actions allow you to create customisable butto...
To synchronise or import user details from an LDAP directory, such as Active Directory (AD): 1. Set the default LDAP import query string in Configur...
For you and your team to be able to log into NetHelpDesk, each of you will need your own named account. Each account set up, when active, uses 1 licen...
Anydesk...
This is the help page for the NetHelpDesk RESTFUL API. The API is the primary way to interact with NetHelpDesk, and can be used to build apps and exte...
NetHelpDesk can create approval processing for tickets. In your organisation, you may need different types of approval for different types of call. A...
NetHelpDesk classes any item that needs to be tracked as an Asset. For IT teams, this could be anything from servers and PCs, to Printers and Photocop...
The integration with Azure AD allows you to import users/agents from your Azure AD, and also...
The only requirement is that you have a project setup in Azure DevOps to create work items for....
Once a ticket is logged, and a Agent is assigned to it, we have given three examples of how to communicate via the ticket. There are three preconfigur...
Please be aware that this integration does not support duplicate account names in Dynamics 365 CRM...
You must ensure that you have a project setup in Azure DevOps to create issues for. When setting up the trial for Jira, you...
The NetHelpDesk Knowledge Base (KB) allows you to build up a simple, searchable text database of standard issue encountered by Agents and/or End-users...
The language module in NetHelpDesk is where you can configure the settings around what language your NetHelpDesk system is presented in. You can setup...
My Account is the hub which allows you find all information around you, your preferences and your account from any page within NetHelpDesk. To access...
In order to get the integration up and running, there are first some configuration steps that must be completed within Okta....
When first installing NetHelpDesk, you can input into your version your company details, main address and so on, including the Logo. This information ...
The NetHelpDesk Ticket screen is likely to be the most used page within NetHelpDesk. So, we’ve designed it for the way that teams want to work. ...
Before you can configure the integration within NetHelpDesk, there are a few required PagerDuty configuration steps that must be completed first....
Main Reporting Suite Screen When opening the reporting suite, you will notice there are different categories for reports, along with previews that ar...
Before making any configuration changes in NetHelpDesk, there are some required configuration steps that must be completed in Salesforce....
The Search function in NetHelpDesk is the easy way to access specific information quickly. You can switch the search section by clicking the grey Tic...
Tracking Service Level Agreement (SLAs) timings is incredibly important to retaining existing business. Even if you have no SLAs in place with your en...
There is no configuration in Slack required for this integration, apart from making sure that you have at least one Slack channel, which by ...
Software Releases in NetHelpdesk give you the ability to setup a list of Software Products and tag Tickets against them. You can then manage Software ...
The first step to integrating NetHelpDesk with Splunk is to create at least one alert within the Search and Reporting app. To do this...
Statuses are the easiest way to track whereabouts a request is in its lifetime when open, and being worked on. As with all other parts of the program,...
Suppliers are an easy way to keep track of the third parties that power your business. This Guide will show you how the Suppliers are kept in NetHelpD...
Teams allows you to organise your Technicians into groups or teams. It means that you can restrict what areas of requests that they get to see, so tha...
The TeamViewer module can be enabled in Configuration > Integrations. As part of the configuration, the module will be enabled automatically...
Ticket Templates have so many features available, which are perfect for pre-populating Tickets, with multiple steps that need to be followed for quali...
Ticket Types are an easy way to define different categories of tickets, by what information they will contain. Such as a Incident Break Fix ticket, or...
There are several ways to record time in NetHelpDesk, to track the work carried out by your team members. Whether it is work on a specific action, the...
To-Do lists are a handy tool to keep on top of your day-to-day tasks. These display your scheduled appointments and Tasks in your calendar. You can a...
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.
Windows Phone
Android
iPhone
BlackBerry
Tablets
Windows