Customisable Action Buttons

Whereas other products will force users to utilise the action button setup that works for their product, instead, NetHelpDesk gives Agent users freedom to choose what multiple options of action buttons to use with all Requests, Sales Opportunities, Projects, Workflows, and much more, which allow them to complete their work relevant to your business model.

Customise what they are called, where they appear, how they appear, image icons, default values, options inside the action details screen to use for internal purposes, and much more. Tailor NetHelpDesk's every day use around what is needed for you all to streamline processes and get the job done.

Activate workflows to only allow certain action buttons to appear, once other actions have been completed. Guide your operators through a process, regardless of business type.


Understanding What NHD Offers

Imagine a product that lets you define what action buttons are called, and define what happens when you click them. Now imagine that functionality not costing your business hundreds of thousands in cash. Welcome to NetHelpDesk.

In the product’s standard setup, we have suggested some sensible options for action buttons within requests. The first three involve communications within requests: E-mail End-user, Internal Memo and Re-Assign.

The “E-mail End-user” action is a public action on a request that sends a note to the end-user based on what you specify on the note, and this is injected into an e-mail template, which can customised around this. It is available in e-mail summary fields included as standard with the actions, and also via the web interface for end-users.

The “Internal Memo” action is a private action on a request that remains private between you and your team members internally. It never appears on e-mail summaries or web interfaces for end-users in the way the E-mail End-user function would.

The “Re-Assign” action allows your team to assign a call from one Agent user to another. Only one person can be responsible for a request at any one time. As many Agents can work on the request, adding their notes and time, and so on, but only one in charge to ensure it is completed.

Just these three examples give you a small insight into the wealth of functionality flexibility available in NetHelpDesk request management.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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