Imagine a product that lets you define what action buttons are called, and define what happens when you click them. Now imagine that functionality not costing your business hundreds of thousands in cash. Welcome to NetHelpDesk.
In the product’s standard setup, we have suggested some sensible options for action buttons within requests. The first three involve communications within requests: E-mail End-user, Internal Memo and Re-Assign.
The “E-mail End-user” action is a public action on a request that sends a note to the end-user based on what you specify on the note, and this is injected into an e-mail template, which can customised around this. It is available in e-mail summary fields included as standard with the actions, and also via the web interface for end-users.
The “Internal Memo” action is a private action on a request that remains private between you and your team members internally. It never appears on e-mail summaries or web interfaces for end-users in the way the E-mail End-user function would.
The “Re-Assign” action allows your team to assign a call from one Agent user to another. Only one person can be responsible for a request at any one time. As many Agents can work on the request, adding their notes and time, and so on, but only one in charge to ensure it is completed.
Just these three examples give you a small insight into the wealth of functionality flexibility available in NetHelpDesk request management.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.