Active Directory

If you're from the education sector, or a larger organisation with lots of staff, you're more than likely to have all of your end-users stored in an Active Directory structure of containers.

If your LDAP containers are in good order, you can mirror the structure within NetHelpDesk, all at the click of a button. Even if your LDAP structure needs some attention, NetHelpDesk can adapt the tree structure to how you wish to structure it, whilst running an ongoing, regular sync of data.

Should anyone leave the organisation, NetHelpDesk will inactivate users that are no longer active in the directory, if no tickets exist for them. If they are still with you, bring over all the information about them in your AD into NetHelpDesk!


Active Directory sync that works

If you are supporting end-users internally, are within an education organisation, or have access to Customer's Active Directories, NetHelpDesk can integrate with their containers, to populate your Area/Client treeview as part of an ongoing sync. The Active Directory wizard allows Sites to be linked to OU Containers in the Active Directory. If your Active Directory is in good order, and sensibly organised, NetHelpDesk can easily mimic this.

The functionality within NetHelpDesk that allows Active Directory information to be mapped to their relevant NetHelpDesk fields within the setup. Leave the Active Directory as the Master Database, and update NetHelpDesk on an ongoing Active Directory sync.

Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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