Whether it be Servers and PCs, Macs and iPhones, sports equipment in your gyms, tables and chairs and light fittings in your restaurants, Industrial parts for Engineering, the list is endless. If it is IT based technology you wish to track, our program includes functionality to go and collect data on the hardware and software specifications of equipment, and send that data back to NetHelpDesk, place where you need in the database, and automatically populate asset fields with the information.
Management of your facilities, and issues that arise during the course of the everyday life of your organisation, is just as important as the customers you support. How your facilities team track issues, what is happening, sourcing from Suppliers, ensuring timely resolution of individual cases, planning and monitoring of larger projects, communications with key members of staff, organising appointments and calendars for planned and ad hoc events, the list goes on and on.
NetHelpDesk provides key management technology aimed at facilities teams, to streamline processes and auditing for budgets, and quality control. Handle every action of work customised to your organisation's specific choices, as unique as your business in any industry. Whether inside a school, part of a larger building organisation, or a facilities business, our help desk software for facilities is perfect.
Dramatically increase your team's efficiency and improve performance by ensuring your facilities agents provide the same consistent high-level support to their end-users. Health and safety laws demand a high level of responsibility, and tracking these fixes, changes and so on, can make a huge difference very quickly. All data captured will be available on reporting, with data visibility and transparency at your fingertips. Usually, your company would need to spend thousands on new software that does just one thing, but with NetHelpDesk you have everything we can offer, as standard. No hidden fees.
Track full field change history, to see what was changed, what it was changed from, what it was changed to, who did this, and time and date stamped. Keep separate SLA timings for this type of equipment, so that higher priorities and faster timings can be given to priority kit, or lower, if required. Store third-party Supplier and contract to the equipment, as well as Costing Information, Contract Value, Warranty Details, and Claims Items, all against the individual entry.
Track Requests/Faults and Users assigned to the asset, for full transparency of the effectiveness of the equipment, and identify efficiency of call management, and costs. Keep full Change Log processing against the individual asset, with descriptions, justification, approvals and so on, for quality and auditing purposes. Associate Billing with the item, so that your Customer is billed correctly for the services that you provide, or the add-ons issued to them.
Ping or Control the asset easily if IT-based, integrating with your own control software, whatever you choose to use. Raise a Request straight from the asset entry, reducing the number of clicks, for efficiency, and tracking.
Keep Documentation on processes, procedures, detailed information, passwords and so on against the asset, whether on your server, or on the internet in general. Build Site Diagrams showing how equipment is connected, to be able to quickly identify where kit is, and how they interact for troubleshooting and problem solving.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.