If you have a particular Customer or Site at that Customer that needs to be looked after by a particular member of your team, or group within your teams, these can be predefined also.
If a certain member of your team, or one of the teams within your setup, has a specific skill set needed to resolve particular types of calls, calls can be routed through to them automatically, and auto notifications sent to them, via e-mail or screen pop-up to advise them that something is assigned to them. They don't even need to be logged into NetHelpDesk to be notified.
You can also determine the priority with all it's relevant SLA timing for these calls based on their criteria. This is especially useful if there are assets or certain types of calls that need escalated attention, and become business critical not only for your customer, but your success as well.
NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.