Help Desk Software and ITIL - Availability Management

When your clients are looking to spend money on services, they need to know that you will deliver what you say you will, and being ITIL-aligned for availability management provides tangible data on how you achieve this.

Looking at the reliability of the IT components that you engage to sustain your IT service, how they are maintained to deliver your services, and their cost effectiveness, are all paramount for the Availability Management.

Being able to see and identify how reliable your IT components are, how they are to be maintained as operational, see how well your Suppliers can provide their services to you, how reliable your processes are, and how secure, all assist in availability management insight.


"Targets allowing organisations to sustain the IT service-availability to support the business at a justifiable cost. The high-level activities realise availability requirements, compile availability plan, monitor availability, and monitoring maintenance obligations.

Information Technology Infrastructure Library (ITIL) for IT Service Management (ITSM) of Availability

"Oversee the reliability, maintainability, serviceability, resilience and security of IT components from multiple angles in NetHelpDesk, whether Asset, Service, Supplier Service or Event management driven, to analyse component's ability to perform at agreed level over a period of time."

NetHelpDesk ITIL Compliance Team


Our product and company has developed over many years based on Customer feedback and requirements, so if there is another way you feel would help you in this area, feel free to speak with us about your ideas. We can usually add in new features quickly, and usually free of charge.

Just contact our team to discuss your requirements. If there are any features you would like to see added to our help desk software, just let us know. See our #ChallengeNHD Twitter campaign for more information.

Take a closer look at NetHelpDesk.

NetHelpDesk Demo

Our software is available on multiple platforms...

NetHelpDesk is available on a range of devices with industry-leading functionality available throughout.

  • Windows Phone

    Windows Phone

  • Android

    Android

  • iPhone

    iPhone

  • BlackBerry

    BlackBerry

  • Tablets

    Tablets

  • Windows

    Windows

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